Policy Governance Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global Governance Team is dedicated to establishing and maintaining robust governance frameworks that promote effective compliance and risk management across Stripe. We work with cross-functional partners globally to enhance oversight over critical issues, drive transparent decision-making and accountability, and foster a culture of integrity for the long-term success and sustainability of the company.

What you’ll do

As a Policy Governance Manager, you will build and implement a Global Policy Program for Stripe, ensuring policies are effectively developed, implemented, and maintained. Acting as a key partner for Policy Owners across the business, you will facilitate clear communication, consistent implementation, and continuous monitoring of policies across Stripe, in order to promote accountability and compliance.

Responsibilities

• Create, update and maintain Stripe’s Policy on Policies and supplemental frameworks and procedures
• Support the implementation of an enhanced Document Management System
• Maintain Stripe’s Policy Library and proactively coordinate with stakeholders on schedule of policy updates and approvals
• Formalize process for managing and tracking policy exceptions to provide consistency, mitigate risks, and ensure that exceptions are handled appropriately and in alignment with guidance
• Oversee the process of post-approval communications; effectively and efficiently communicating policy changes, updates, and approvals to relevant stakeholders
• Develop key performance indicators and conduct regular assessments of policy compliance, and report insights into policy implementation and adherence for management and Boards
• Develop and deliver training programs to educate the business about policy requirements, provide guidance on policy implementation, and raise awareness of the benefits and importance of policy compliance

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in policy development, governance, or compliance
• Experience in developing governance processes from the ground up, demonstrating a strategic approach to policy implementation and management across diverse jurisdictions
• Proficiency with document management systems to enhance and automate workflows

• Excellent cross-functional collaboration skills, with the ability to build relationships and influence key stakeholders at all levels

• Excellent written and verbal communication skills; an aptitude for communicating clearly and effectively to a wide array of audiences, including senior management, Committees, Boards

• Highly effective organisational and project management skills, with a proven track record in meeting deadlines, performing under pressure, and advancing a number of projects simultaneously

• Demonstrated knowledge of regulatory requirements around governance, industry standards on policy management, corporate governance principles and practices

• The horsepower to work in an ambiguous, fast-paced environment and to balance multiple priorities and workstreams

Preferred qualifications

• Experience in fintech or another fast-growing global technology company