Exams Business Manager

Everblue is seeking a dynamic and experienced Exams Business Manager to lead our examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview:
As the Exams Business Manager, you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities:
Manage and nurture relationships with existing clients, ensuring high satisfaction and retention
Develop and implement strategies to expand our client portfolio
Oversee new client setup and onboarding processes
Coordinate effectively with Everblue's technology and customer service teams
Manage operations with physical exam centers
Lead and mentor a team of exam proctors
Communicate with proctors and client representatives to resolve exam candidate rule violations.
Execute contracts, utilizing shared company resources efficiently
Assume full P&L responsibility for the examinations business unit
Identify and pursue new business opportunities

Qualifications:
Proven experience in business management, preferably in the education or certification sector
Strong project management skills
Excellent communication and interpersonal abilities
Demonstrated success in business development and account management

Attributes:
Meticulous attention to detail
Patience and persistence in achieving goals
Ability to navigate complex bureaucracies effectively
Strategic thinking and cleverness in stakeholder management
Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.