Software Engineering Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for an experienced Software Engineering Manager to join us in building the future of product discovery. As part of the CAS team, you’ll lead a team in building products used by millions of consumers worldwide.
The Software Engineering Manager will drive team performance through product delivery to meet business needs. You will develop effective teams of skilled professionals, providing direction and coaching on agile working practices. You will build strong relationships with peers and stakeholders across the business. You will provide technical oversight and direction, regularly interfacing with other teams across the organisation.

About You
You’re a passionate technologist with 6+ years of Software Engineering experience and 2+ years as a People Manager/Lead.
You’re an excellent leader, communicator, innovative and self-motivated, with a positive approach to teamwork.
Working to shape and encourage those with the skills to build software solutions within a product-focused team.
You have experience working in an agile software development environment and will seek out opportunities for improvement whilst identifying and managing risk.
You have an analytical approach and experience in evaluating capability needs and the suitability of initiatives against the strategy.
You are exceptionally well organised and drive a high standard of output for yourself and your team.
You have the ability to challenge effectively and constructively whilst driving good practice, both personally and with your colleagues, ensuring clear, well-informed and focused presentation of output to key stakeholders and clients at varying levels.
You’re comfortable balancing speed-to-market and long-term engineering decisions.
You are passionate about people management, mentorship, and career growth on your team(s).
You’re data-driven in your decision-making, willing to take calculated risks and fail fast, and aren’t afraid to raise your hand when you see areas to improve.
You have a knack for driving engineering efforts and communicating with cross-functional teams and key stakeholders.

Role & Responsibilities
Providing coaching, mentorship, and career development.
Optimizing team velocity by ruthlessly prioritizing workload, removing roadblocks to progress, and actively protecting the team from disturbance, disruption, or outside interference.
Collaborating closely with your Product Manager on product strategy and working with them to manage and prioritise the product backlog.
Identifying opportunities for your team’s professional development and working with the right partners to make it happen.
Staying up to date on industry news and being a trusted source of all significant developments affecting our company and our competitors.
Anticipating future people requirements and working with the talent team to recruit, evaluate, and hire great new team members.
Providing performance feedback and complete performance evaluations for the team.
Providing informal performance feedback on a frequent basis, recognising achievement and flagging opportunities for growth. Providing advice and assistance to teams on technical difficulties that arise in the course of doing their work.
Leveraging your experience to flag issues your team might overlook (such as scalability, performance, security, compliance, operational readiness, etc.).Staying current with the development tools and technologies that your team members are using.

Essential Criteria
10+ yrs of total experience.
8+ years of demonstrated experience working in or building large-scale services
4+ years of detailed knowledge and working experience of JavaScript
4+ years of Typescript, Express.js and/or NestJS
4+ years of MongoDB Atlas, Cassandra and Elasticsearch
4+ years of cloud architectures and platforms (Google cloud is preferred)
High attention to detail, flexible and able to work concurrently on multiple projects
Ability to troubleshoot, research, and work through complex problems
Excellent written and verbal communication skills
Strong interpersonal skillsSolid experience writing highly secure web applicationsDesired Criteria
Experience with modern CI/CD and engineering tooling.
Experience with service-oriented architectures.
Experience with agile methodologies.
Experience with cloud architectures and platforms.

#LI-Hybrid #LI-SR1

Why join Bazaarvoice?

Customer is key
We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.