Principal, Global Mobility

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Key Responsibilities:

• Acts as the primary point of contact for expatriates moving to/based in Taiwan, providing guidance and support in managing their global mobility processes from relocation to on-assignment benefits and ongoing support to repatriation

• Provide outstanding customer service, including resolving any issues or escalations efficiently and effectively

• Manages key local vendors and liaises effectively with regional vendors, including relocation and destination services agencies, and travel providers ensuring they meet their SLAs

• Collaborates effectively with the Korea-based Global Mobility team and other internal stakeholders to ensure policies and processes are fit for purpose locally, efficient, and compliant.

• Manages, regularly audits, and analyzes their global mobility caseload data, creates reports, identifies trends and patterns to influence changes and enhancements to the program

• Performs accounting tasks, processing global mobility invoices, and reports on GM compensation and spend

• Supports team to develop and deliver ongoing training and resources to employees and stakeholders, keeping all well informed of the policy, processes and any changes

• Proactively stays informed of industry and functional specialty, researching best practices, notable trends, and benchmarks to recommend improvements

• Collaborates on Global Mobility, Immigration, Global Business Travel, and other HR team initiatives and projects as assigned

The Ideal Candidate has:

• Bachelor’s degree or equivalent experience in Global Mobility, Human Resources or related field

• 8+ years’ experience with progressively complex roles in Global Mobility function or related field

• Experience resolving urgent issues, with a strong sense of accountability and judgment

• Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables

• Exceptional customer service, emotional intelligence, cross-cultural conscientiousness and supportive of diverse communities

• Strong written and verbal communication (English and Mandarin) including use of tact and diplomacy

• Excellent attention to detail, organizational, and time management skills

• Takes initiative and works independently, in addition to collaborating as a team-player, building effective relationships with cross-functional teams

• Proficient in Microsoft Office Suite and confident in their ability to learn, navigate and leverage other systems and technologies

• Experience working with confidential data and handling sensitive matters with discretion

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.