Operations Specialist

We are looking for an organized and solutions-driven Operations Specialist to join our operations team in our Malaysia ride-hailing operations.

About us

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

About the role

As Operations Specialist, you’ll be involved in managing our business operations, collaborating with internal and external stakeholders and ultimately taking ownership as a marketplace manager. You will have full ownership of metrics and forecasts, analyze quantitative & qualitative data from various sources, while defining and executing strategy.

Main tasks and responsibilities:

• Creating and optimising processes – efficiency is our priority; you will help us find the smoothest way to run operations, solve challenges where others turn away, and influence the way Bolt is going in the future
• Review core metrics, form bonds with key partners and execute your supply-, demand- and investment strategies.
• Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
• Hands-on supply management - working autonomously and taking initiatives through the stages of driver and fleet acquisition, conversion, activation and retention.
• Taking ownership over projects which contribute to our overall market performance and operational efficiency with the main goal to get Bolt rides in Malaysia to the next level.

About you:

• You have 2+ years of experience in Operations, Startup or other relevant organizations, ideally with experience in analytic tasks
• You are a strong collaborator with excellent communication skills (both verbal and written) in English and Bahasa Malaysia
• You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, and you have hands-on operational skills
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.