Director, Technical Product Management - Systems Engineering

About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Director to build and lead our Technical Product Management team within Systems Engineering. Systems Engineering is a new and growing organization within Fivetran, charged with designing, implementing, configuring, and maintaining the internal systems that power our operations. These domains can include Lead to Cash, including tight integration with our product platform to enable online purchasing and subscription management; Finance, including the flow of Revenue into our Analytics and Accounting domains; Support, which ensures a world-class experience throughout the customer lifecycle; and more to discover, as we’re just beginning our journey as a function! You and your team will drive the relationship between our Systems Engineering technical teams and business stakeholders, wearing many hats along the way. You’ll work with Go-To-Market, Finance, Analytics, Product, and Engineering teams to drive the business process systems strategy, roadmaps, requirements, and the execution of projects. This is a full-time, hybrid position based out of our Oakland, CA office in the US. Technologies You’ll Use You’ll be expected to understand the key technologies that drive our systems and product interactions to guide your team and work cross-functionally with engineering stakeholders. In order to do that, you should be comfortable working with technical and non-technical stakeholders to develop product requirements, technical design documents, and related documentation to define technical solutions to business challenges clearly. A technical background with SQL proficiency and experience with a general-purpose programming language is preferred. What You’ll Do Leadership and Strategy

• Build and scale the internally-facing Technical Product Management function, setting strategic direction and defining team structure and processes.
• Act as a mentor and coach to the team, fostering an environment of growth and development.
• Align the business vision with technical solutions, setting clear objectives and key results for the team to strive for. Roadmap Execution and Project Delivery
• Collaborate closely with internal stakeholders and Systems Engineering teams to drive the execution of your product roadmap, ensuring that project goals, deadlines, and deliverables are met.
• Lead the planning, scheduling, and tracking of project timelines and milestones using appropriate tools and techniques.
• Provide hands-on management of the most critical projects, applying expert judgment and analysis to the planning and execution of project activities. Stakeholder Management and Collaboration
• Own the relationship with key stakeholders across various functions such as Go-To-Market, Finance, Analytics, Product, and Engineering.
• Lead cross-functional teams to define business requirements and translate these into robust technical solutions.
• Ensure a clear communication framework is in place to align expectations, progress, and feedback between your team and the stakeholders. Process Improvement and Innovation
• Identify opportunities for process optimization, recommending and implementing new systems or enhancements to existing systems.
• Foster a culture of continuous improvement, encouraging the team to iterate on processes and tools to improve efficiency and effectiveness.
• Stay informed of the latest technology and product management trends to drive innovation within the team and the broader organization. Performance Metrics and Analysis
• Establish and oversee the tracking of performance metrics, ensuring the team’s output meets quality standards and delivers value to the organization.
• Use data-driven insights to make strategic decisions and to report on the health and success of various projects and initiatives.
• Analyze the impact of new systems or enhancements on the business, providing detailed reports to senior management on the team’s progress and achievements. By taking on these responsibilities, you will play a pivotal role in ensuring that our internal systems not only support but also accelerate the growth of the business. Your leadership will drive the Technical Product Management team to deliver innovative solutions aligned with our company’s strategic objectives. Skills We’re Looking For Leadership and Vision
• Proven experience in managing and developing high-performing teams, with at least 5 years in a leadership role in technical product or program management, preferably for internally-facing systems and products.
• A leading-from-the-front leadership style with a willingness to dive in and understand the business processes and systems that support them.
• Your style is adaptable. As a fast-moving startup, you’ll be called upon to define the unknown and lead your team through ambiguity.
• Demonstrated ability to lead cross-functional teams and manage stakeholder expectations effectively.
• Commitment to ethical leadership, with adherence to the “Front Page Test” as a guiding principle. Strategic Product Management
• Expertise in driving the development lifecycle of highly technical and complex products for internal users.
• Adept at prioritizing major initiatives, balancing the demands between near-term alignment to changes in the business and long-term scalability. Technical Acumen and Analytics
• Deep understanding of enterprise-grade systems and end-to-end processes, with the ability to oversee projects that require advanced technical understanding.
• Experience in performing in-depth analysis and research to identify opportunities for system improvements.
• Ability to translate complex technical details into clear, concise requirements and communicate effectively with technical and non-technical stakeholders.
• Experience with Agile or Scrum project management methodologies, with a strong track record of shipping products that exceed user expectations. Collaboration and Influence
• Exceptional collaborator with a track record of working cross-functionally within the product organization and beyond.
• Strong ability to partner with design, engineering, analytics, and partnerships teams to drive and implement changes.
• Capacity to evangelize the success of system initiatives to bolster confidence and adoption. Detail-Oriented Perspective
• Strong attention to detail while maintaining sight of the broader vision and strategic goals.
• Ability to manage multiple projects and deadlines, balancing short-term needs with long-term strategic priorities. Decision-Making and Research
• Demonstrated use of analytics, user research, and business cases to drive decisions and improve internal systems.
• A deep sense of empathy for the customer, ensuring that all technical solutions are user-focused and deliver significant value. Integrity and Values
• Embodies the product team values of Curiosity, Ownership, Collaboration, Kindness, and Integrity and encourages the same within the team. Bonus Skills​
• Experience with Lead to Cash or Revenue Systems (e.g. Salesforce, Netsuite, Coupa) and the internal processes they support.
• Public company experience and a working understanding of system and process controls.
• Proficiency in general-purpose programming languages, SQL, and familiarity with front-end UI and backend-heavy product development.

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