Knowledge Content Specialist (L&D)

At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content.

We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content; building a future where we help businesses drive growth and sales by telling better visual stories.

About the team:

Snappr is the largest on-demand marketplace for professional photography and visual content in the world. We are a team of driven, entrepreneurial individuals who are redefining how businesses create visual content. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is to help businesses create impactful visual content that helps them grow. Our rocket ship has a seat open just for you.

About the role:

With our global footprint and hyper-growth, we are one of Snappr’s biggest priorities is to optimize our content development and management framework. That’s policies, email, phone, chat, and cool in-app content-driven automation to help our agents, internal stakeholders, partners, end-customers, merchants, and enterprise businesses all over the world. We strive to make content into a strategic lever for Snappr and its customers.

What you'll do:

• Strive every day to use the content as a driven advantage for Snappr and its customers
• Write internal and external articles, communications, etc. on an ongoing basis
• Develop leveraged content strategies (in-app and web-based Help Center for our different audiences, internal support KB articles, and flows, etc.)
• Create and manage a central repository of all company operational policies and procedures
• Design and execute experiments to improve the quality and efficiency of Snappr support content
• Review audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendations
• Be a high-integrity partner to our L&D, Training, and Quality teams

What you'll need:

• Excellent verbal and written communication skills
• At least a C1 CEFR proficiency level
• Minimum 4 years of relevant content experience
• > Self-help/help center content writing experience (can include instructional/training and knowledge base articles)
• > Open to other industries, but ideally from BPOs
• Minimum 2 years of relevant project/program management experience
• Experience with content strategy and content design
• Strong copywriting and editing skills, and the ability to deliver content effectively
• Self-starter attitude

Job benefits:

• Competitive salary
• Php 1.5k-2k/month transportation allowance
• 20% night differential (if applicable)
• HMO (w/ free dependents)
• Meals provided daily
• Great workspace in Ortigas CBD