[Wattpad] Product Quality Assurance Specialist

Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 85 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!

The Product QA Specialist is a vital member of our Product Delivery team, responsible for upholding the highest quality of our product. This role entails:

Identifying and documenting both functional and non-functional quality requirementsCreating and executing comprehensive testing strategiesAutomating regression testsReporting and tracking defectsImplementing automated regression plans for periodic releasesImplementing Localization and analytics testing

The expertise of the Product QA Specialist is essential to ensuring that our product features and updates adhere to the highest standards of quality and performance.

What you’ll be doing:

• Implement automated regression Plans: Identify and build regression plans for periodic releases from a product perspective, ensuring thorough testing of all features and updates.
• Identify Product Quality Requirements: Work closely with the Product Management team to identify and document functional (User authentication, content uploading, search functionality, and user interaction features) and non-functional (Dashboards, data reports, performance metrics, usability) product quality requirements.
• Design Test Strategy and Plan: Develop comprehensive test strategies and detailed test plans to ensure all product features meet the highest quality standards.
• Execute Test Plan: Conduct manual and automated testing to identify and resolve product defects.
• Automate Regression Tests: Develop and maintain automated regression tests to ensure ongoing product quality.
• Mentor Product Quality team members: Provide guidance and training to product quality team members to improve their understanding of product quality requirements and testing methodologies.
• Collaborate with Cross-Functional Teams: Work closely with developers, designers, technical project managers and product managers to ensure alignment on quality objectives and seamless integration of new features and updates.
• Report and Track Defects: Document and track defects, providing detailed reports and working with the development team to ensure timely resolution.
• Analyze Test Results: Review and analyze test results to identify trends, root causes of defects, and opportunities for improvement.
• Stay Updated with Industry Trends: Keep up-to-date with the latest industry trends and best practices in quality assurance and testing methodologies.
• Optimize Testing Practices: Drive continuous improvements in testing methods, tools, and techniques to augment product quality and streamline team productivity

What we're looking for:

• A minimum of three years of demonstrated experience in a quality assurance role, preferably within a project-based environment.
• Proven ability to develop and execute quality assurance plans.
• Experience with industry-standard test automation tools, frameworks and various testing methodologies and techniques.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Knowledge of scripting languages (e.g., Python, JavaScript) for test automation
• Experience in mobile application testing
• Experience with performance testing tools (e.g., JMeter, LoadRunner)
• Experience with security testing tools and methodologies
• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI)
• Knowledge of UX/UI principles and usability testing
• Experience with work management tools like JIRA
• Experience with bug tracking and test management tools.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent attention to detail and commitment to accuracy.
• Effective communication and interpersonal skills, both written and verbal.
• Ability to work independently and collaboratively as part of a team.

Nice to have:

• Relevant certifications, such as below are considered an asset
• ISTQB Certified Tester (Foundation Level or Advanced Level)
• Certified ScrumMaster (CSM) or other Agile certifications
• Certified Software Quality Analyst (CSQA)
• Certified Software Tester (CSTE)
• Familiarity with the Entertainment and Tech sector is beneficial.
• Bachelor's degree in a relevant field, such as engineering, computer science, or business administration, is preferred.

What we offer:

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• RRSP Contributions (Canada), 401K Contributions (USA)
• Generous vacation and Parental Leave Top-up
• Corporate discount for gym memberships for you and your family
• Winter break shutdown and a whole lot more!