Product Operations Manager (m/f/d)

Private equity has always been a sought-after asset class, often outperforming public benchmarks like the S&P 500.

However, steep entry barriers, including high minimum investments (~€10m), hefty paperwork and the challenge of selecting the right fund have traditionally kept individual investors at bay, with access largely limited to big institutions or a select few.

Enter Moonfare.

We've made investing in private equity more accessible and straightforward with our fully digital investment platform. Now, qualified investors can access some of the most sought-after private market funds at minimums starting from €10,000*.

The diverse Moonfare team – which includes alumni from top private banks, groundbreaking startups and beyond – is united in pushing boundaries and redefining the private equity landscape.

Join us!

Product Operations Manager (m/f/d)

You will:

• Build and maintain synthetic monitoring dashboards in New Relic and/or Grafana, proactively monitoring system performance and managing incident resolutions
• Present system health data and key metrics to stakeholders such as the Engineering, Account Management, Sales and Fund Operations
• Support a 24/7 emergency process and streamlining operational tasks
• Collaborate with cross-functional teams to define success metrics, KPIs and drive data analysis for informed decision-making
• Manage tools for roadmapping and tracking priorities, enhancing the product feedback loop with sales and other departments
• Standardise communication for R&D quarterly targets and maintain relationships with stakeholders and vendors to ensure SLAs are met

The next Moonfarian:

• 3+ years of experience in Product Operations, Support, System Administration, Tech Operations or System Monitoring
• Collaborated with Engineering teams to troubleshoot and resolve monitoring issues
• Extensive project management skills, with data analysis experience to support business cases and system requirements
• Proficient in Jira, Agile methodologies and API integrations
• Skilled in building dashboards using tools like New Relic, Grafana or similar
• Expertise in troubleshooting and root cause analysis, both independently and within a team
• Calm and composed under pressure, with a proactive, solution-focused mindset
• Excellent English communication skills, with effective stakeholder management abilities

If you feel you do not meet all of the requirements, we still encourage you to apply!

Our Values:

• Our clients come first, Moonfare comes second, and we prioritise ourselves third - Client-Centric Focus. Putting clients first means creating value for them is essential. Placing Moonfare second signifies that our individual professional future at Moonfare depends on the company's commercial success. Prioritising ourselves third reflects our humility in putting clients and Moonfare before personal interests.
• We pursue excellence and honor our promises - Commitment to Excellence. We hold ourselves to the highest standards, taking responsibility for our failures, and celebrating our successes. We commit to deadlines and stick to them and we learn from our mistakes.
• We are here to win and to celebrate our collective achievements - Win together. We are mission-focused and think and act like owners. We exemplify the attitude we expect and each of us commits to do what it takes to succeed.
• We foster personal growth but each of us earns our place as a Moonfarian through merit - Growth and Merit. We hire, retain, and develop exceptional people and invest in empowering them to excel. We must all earn our place at the table every day.

We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We’re committed to developing an inclusive and safe culture where everyone — regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity — knows that they are an integral part of the team and can bring their full potential to their work.

Apply now!