Retail Area Manager, Santa Monica

Who we are About The Black TuxWe’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team In this role, you'll be joining the Retail team. The Retail team spans across 5 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What you'll doThe Black Tux is looking for an engaging Showroom District Manager to help us build our retail presence in Santa Monica, CA and surrounding areas. The candidate will work with the Retail VP and Director to develop the foundation for our retail business and community presence in multiple cities. We are looking for an individual who can work in a fast-paced environment and has great interpersonal skills. In this role, you will focus on executing processes and procedures that help us consistently provide an amazing customer experience, ensure that the showroom exceeds performance targets, and maintain brand consistency. This role is onsite at our Santa Monica Showroom and will require frequent travel to our Nordstrom locations.

• Manage all employees, operations, budgeting, planning, and visual merchandising for the Santa Monica Showroom as well as up to 8 Area Nordstrom locations
• Build a team of high-performing TBT Showroom associates and TBT Nordstrom ambassadors
• Provide ongoing training and development for all team members
• Manage scheduling and time-off matters for all TBT Showroom associates and TBT Nordstrom ambassadors
• Communicate as a showroom leader across all showrooms including sales and KPIs
• Develop risk management and safety procedures to ensure the protection of company inventory and assets
• Assist with Showroom or Nordstrom launches as the business requires
• Embody our values and effectively convey our brand philosophy to customers and employees

Who You Are

• 8-10 years of retail or related industry experience with a minimum 5 years in management
• Proven record of hiring, managing, developing, and retaining a team
• Excellent interdepartmental communicator who is not afraid to share feedback to improve customer experience
• Independent work ethic, highly organized in time management skills, and personal accountability
• Innovative, positive, proactive team player
• Proficient in technology such as Google Suite or Microsoft Office
• Willingness to travel to stores within the CA or surrounding areas
• Experience as a vendor or partner within a department store is a plus
• Previous remote leadership is a plus
• Bachelor's degree is a plus

You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Perks and Benefits

• Health benefits and 401(K) for full time team members
• Monthly lunch stipend
• Free snacks & beverages
• Generous paid time off
• Paid time and a half for company-recognized holidays (i.e. Thanksgiving, Christmas Eve, Christmas Day, & New Year’s Day)
• No Black Friday adjusted hours
• Paid parking & transportation
• Employee engagement & cultural events
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Annual compensation process