Salesforce Administrator, Experience Cloud

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our Global Partnerships Partner Products team builds products in support of Stripe’s goal to build a flexible, customizable and extensible multi-product platform. Our partner program and partner portal support scaled partner efforts across multiple partner types using a common set of commercial models, tools and processes. The partner portal provides a way to engage partners - including systems integrators, payment method partners, app developers and more - with the ability to share leads, access marketing and learning content, earn rewards, etc. We are expanding the types of partners we support and are evolving our products to support them.

What you’ll do

As a Salesforce Experience Cloud Admin supporting our partner portal, you’ll be responsible for the development and health of Stripe’s portal, built on Salesforce Experience Cloud. The ideal candidate is comfortable working in a fast paced environment, collaborating across functions, and demonstrates curiosity in seeking solutions to challenging problems. In this role, you will:

Responsibilities

• Be responsible for building and maintaining a best-in-class partner experience through Stripe’s self-serve partner portal.
• Make recommendations and execute on technical decisions that will enable us to develop efficiently in the context of our long-term vision.
• Effectively work autonomously and collaboratively to design and implement both tactical and project related deliverables
• Work closely with product managers and business partners to understand and refine requirements, objectives, and processes to drive strategic solutions
• Build for scale by designing holistically, with a focus on flexibility and maintainability
• Ensure appropriate controls and documentation are followed to create an effective control environment
• Design and develop high quality software products in an Agile environment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of admin experience for enterprise-level solutions on Salesforce Experience Cloud.
• 5+ years of experience as a Salesforce administrator in a similar environment.
• Salesforce Administrator or Advanced Administrator certification.
• Experience integrating Experience Cloud with other Salesforce products (Sales Cloud) and third-party applications (CMS, LMS, etc.).
• Extensive experience in user and licensing management, including new user roles, profiles, permissions, OWD, and sharing rules.
• Hands-on experience with Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Sandbox environment management.
• Familiarity with Salesforce data models and best practices for integrating Salesforce with other systems.
• Understanding of security best practices in cloud environments, particularly in managing authentication and authorization between systems.
• Hold yourself and others to a high bar when working with production systems.
• Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
• Think about systems, services, and platforms, and write high-quality code.
• Thrive in a collaborative environment involving different stakeholders and subject matter experts.

Preferred qualifications

• Salesforce Advanced Administrator certification