Content Operations Associate

Content Operation Associate

Caring is seeking a Content Operations Associate to support our editorial and content marketing strategy. Reporting to the Director of Brand and Creative, the Content Operations Associate will be responsible for content operations and public relations support for our portfolio of sites, with a focus on Caring.com.

Responsibilities include managing freelancers and agencies who contribute to our content, owning content distribution to our syndication partners, and project management. This position is based in Charlotte, North Carolina.

The Company and Our Mission:

Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance.

We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience.

Don’t think that all this talk about aging keeps us from having a good time. We’re a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you’ll consider joining us.

As a Content Operations Associate, you will:

• Manage content distribution for Caring content and campaigns through vendor relationship management
• Coordinate media interview prep with internal and external spokespeople
• Triage inbound/reactive media opportunities
• Maintain the Caring Newsroom and “In the News” pages
• Own content quality assurance and uploading process across the portfolio
• Create and maintain content reporting
• Reconcile content budget monthly
• Manage freelancer onboarding and invoices
• Collaborate across the marketing team to share learnings and best practices

Our ideal Content Ops Associate will have:

• A relevant Bachelor's Degree and 3+ years of professional experience
• Relevant experience should include project management, digital journalism, and public relations
• Attention to detail and an analytical approach with data-driven content solutions in mind
• Strong prioritization skills, with the ability to identify and act on the most impactful opportunities
• Strong written and verbal communication, collaboration, and presentation skills
• Comfort with the entire Microsoft Office Suite and Google Docs Suite, particularly Google Sheets
• High level of autonomy and self-motivation, with the ability to take real ownership of day-to-day processes and potential efficiencies

What we can offer you:

• Flexible hours and Paid Time Off policy
• Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance
• Hybrid work schedule: Ability to work from home and in-office
• 401(k) Employer Match
• Direct relationships with the executive leadership team
• Fun work environment including social happy hours
• Rapid company growth
• Paid caregiver and volunteer days
• Salary Band: $68,000-$75,000 (DOE)

Caring LLC is an Equal Opportunity Employer.

Diversity, Equality, and Inclusion at Caring.com

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.