Head of Product Design _ B2B Saas | Remote Working

Birdeye is looking for a visionary Head of Product Design to lead the strategy and the execution of the design vision for our products. This pivotal role involves owning the end-to-end user experience, managing a team of UI/UX Designers, and collaborating with key stakeholders across Product, Technology, and Business. You'll drive the evolution of our design approach to ensure intuitive, visually compelling, and outcome-driven user experiences.

Responsibilities

Strategic Vision & Design Leadership:

• Shape the overarching design philosophy aligned with Birdeye’s mission, values, and strategic goals.
• Conduct user research to inform strategic direction and ensure user-centered product development.
• Collaborate with Product Owners and Founders to align design strategy with the overall product vision and roadmap.
• Refine design processes, introduce tools, and champion methodologies for streamlined workflows.
• Lead the development and continuous improvement of a robust design system for consistency and scalability.
• Integrate strategies from relevant books to create engaging, habit-forming products.
• Continuously evaluate existing products, iterate based on feedback, and integrate latest design trends

Team Leadership & Development:

• Build and scale a high-performing product design team, attracting top talent.
• Provide coaching, guidance, and regular feedback to foster continuous learning and career development.
• Nurture a collaborative and inspiring design-centric culture within the team.
• Set clear KPIs and objectives, evaluating performance regularly, and identifying areas for growth.
• Guide the team in understanding and applying behavioral design principles and product psychology.
• Develop design solutions that optimize resources and are efficient to implement.

User Experience (UX) Leadership:

• Drive in-depth user research activities to gather actionable insights and inform design decisions.
• Plan and conduct diverse UX research to uncover user needs, behaviors, and pain points.
• Emphasize understanding of user needs, motivations, and pain points across all design initiatives.
• Oversee the creation and use of detailed user personas and ensure clear, intuitive organization of information.
• Support in planning and conducting usability testing, analyze results, and identify areas for improvement.
• Champion usability principles in design and advocate for accessibility and inclusion.

User Interface (UI) Leadership:

• Oversee the creation of user flows, wireframes, prototypes, and high-fidelity visual designs.
• Provide strong leadership in developing visually appealing interfaces that reinforce Birdeye’s brand identity.
• Oversee interaction design patterns and guide the development of prototypes.
• Ensure a deep understanding of localization and design considerations for a multi-lingual user base.

Cross-Functional Collaboration & Stakeholder Management:

• Collaborate closely with engineering and product management teams throughout the development process.
• Establish key performance indicators tailored for individual product features.
• Translate high-level product strategy into detailed design execution plans.
• Actively partner with data analysts to gain insights from user behavior.

Requirements

• Bachelor’s degree in Design, Computer Science, Human-Computer Interaction, or related field.
• Minimum 15 years of experience in Product Design, with at least 5 years in a leadership role.
• Proven portfolio demonstrating expertise in UX principles, visual design skills, and design process.
• Certifications in UI/UX design or related fields are advantageous.

Foundational Skills: User Research, UX Foundations, Product Psychology, UI Excellence, Design Systems, Data Analytics Savvy