Trendyol Express- Seller Experience Process Development Professionals

Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAMCustomer-oriented, new generation delivery platform Trendyol Express functions to make a difference by combining the latest technology with a flexible delivery operation infrastructure. If you want to work in an environment where operations, e-commerce, and technology are combined, let's be a part of our team, come join us and shape your future!

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

Qualities We Are Looking For

• Bachelor's degree (preferably Industrial Engineering)
• Minimum of 4 years of experience in seller/vendor/ partner management, process development and project management
• Preferably experienced in e-commerce logistics, e-commerce marketplace or e-commerce supplier management
• Excellent written and verbal communication skills in English
• Advanced problem solving, analysis, planning, reporting and follow-up capabilities
• Willing to change and development, strong communication
• Willing to work in a fast and dynamic environment
• No travel restrictions

Your Main Responsibilities

• To provide improvement and development and to create new methods by analyzing all structures and views over metrics
• Making the necessary documentation to prepare the process design and roadmaps for sellers
• Making on-site determinations by making field visits when necessary
• To create and follow action plans to implement the concepts together with the process parts in the targeted time
• Creating, tracking and analyzing KPIs in order to measure processes regularly
• To test the realized notebooks and to organize the working groups
• To provide process improvements on behalf of the positive effects and experiences with the vendors