Manager, Release & Incident Management

Who is DexCare?
DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem. 

What is DexCare?
DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.

For more information, visit www.dexcare.com or follow us on LinkedIn.

We are looking for a strategic and detail-oriented Manager, Release & Incident Management to manage and oversee the entire release process from planning to deployment, ensuring quality and smooth execution across our ecosystem. This role requires someone with a strong understanding of development and operations, exceptional communication skills, and the ability to collaborate with multiple teams and stakeholders. You will also play a crucial role in driving process improvements and automation initiatives to enhance efficiency and scalability.

Role is based out of our Seattle HQ (Eastlake area) 2 days/week.

What You’ll Do

• End-to-End Release Management: Plan, coordinate, and manage the release process, ensuring quality and timely delivery
• Stakeholder Communication: Communicate project commitments, changes, requirements, and progress to all stakeholders, including technical and non-technical teams
• Risk Management: Identify and mitigate risks that may affect the release scope, quality, and schedule
• Collaboration: Work closely with Product, Engineering, Infrastructure, and Customer Experience teams, as well as other IT departments to align release efforts
• Release Calendar: Develop and maintain a centralized release calendar, providing visibility of all upcoming releases across the organization
• Process Improvement: Lead initiatives to improve and streamline release management processes, focusing on reducing manual intervention and enhancing overall efficiency
• Automation: Drive the automation of key release and deployment phases, ensuring faster, more reliable, and scalable processes
• Documentation & Guidelines: Maintain detailed documentation on build and release processes, ensuring QA teams and all stakeholders are aligned with project guidelines
• Release Tracking & Reporting: Measure and monitor the progress of releases, providing weekly updates on release activities and resolving any issues related to quality or scheduling
• Feedback Integration: Collect and integrate feedback from teams and customers to enhance future releases
• Dependency Management: Identify and address any dependencies or impacts on third-party applications, infrastructure updates, or defect backlogs that could alter release timelines

What You’ll Bring

• 4+ years of experience managing software releases across an organization
• Strong understanding of SDLC (Software Development Lifecycle), release management standards, and best practices
• Experience with CI/CD systems, source control, build systems, automated testing, and software delivery systems
• Proven track record of driving process improvements and implementing automation in release processes
• Proficiency in project management, risk management, and change management
• Excellent written and oral communication skills, with the ability to collaborate effectively across teams
• Self-motivated and able to manage complex release processes independently
• Experience with Atlassian, Jira and Confluence
• Experience with Asana is preferred

DexCare is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.