DevOps Engineer

DevOps Engineer

KYC Hospitality is the global technology ecosystem for Hotels, focused on revolutionizing the archaic workflow that has plagued the industry for decades as well as introducing AI-focused systems to enhance every aspect of the Guest experience.

Our team includes Founders and Executives of most of the major Hotel brands including Four Seasons, Fairmont and Intercontinental. We are funded by several of the world’s most iconic investors as well as highly respected Silicon Valley investors.

ROLE OVERVIEW

The DevOps engineer will be responsible for leading our DevOps, AWS, CI/CD, Deployment, Monitoring, Logging, and related efforts, to comprehensively manage our large and complex hotel management platform.

This role’s focus will be to manage, automate, secure, and scale both our AWS infrastructure and our internal development, deployment, and testing platforms.

Our DevOps engineers need to be very detail-oriented, with organizational and problem-solving skills, plus the ability to communicate clearly with all departments, from engineers to the CEO.

This is a remote role, but you MUST be in the United States and already have the right to work here, i.e. a citizen or Green Card holder, as we cannot sponsor visas.

Responsibilities

• Lead our DevOps efforts
• Manage, monitor, and automate our multi-region AWS infrastructure
• Improve and manage our CI/CD, testing, and deployment systems
• Update and maintain our multi-tenant deployment tooling
• Work with software engineers to improve their tools and processes
• Work with QA engineers on test environments, data, and tooling
• Expand our observability systems and educate engineers on their use
• Continually improve our security, reliability, and scaling capabilities
• Recommend improvements in all DevOps areas
• Maintain updated knowledge of industry trends and advancements

WHO WE ARE LOOKING FOR

Qualifications

• Extensive experience in AWS infrastructure, including Automation & Monitoring
• Experience with logging, monitoring, and APM/RUM platforms such as Datadog
• Experience building and maintaining CI/CD systems
• Experience with testing platforms, data, and tooling
• Experience in securing AWS and web applications
• Experience in SOC2 and best-practice operations environments
• Experience in infrastructure-as-code, especially Terraform
• Experience working with software and QA engineers

Required Skills & Experience

• Minimum 5 years in DevOps roles
• Minimum 5 years AWS experience
• Minimum 2 years managing logging & monitoring tooling
• Exceptional attention to detail
• Excellent analytical and problem-solving skills
• Good documentation with excellent oral and written communication skills
• Continued interest in learning new tools, techniques, and technologies

Helpful Skills & Experience

• Hotel experience
• Multi-Tenant Test Data & Scenarios
• Datadog experience
• Terraform experience
• Load testing

Character

We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve.

Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of. If you’re looking for the kind of infamous “perks” that come with some Silicon Valley companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work- we are not the right company for you.

We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.

Passion For Luxury Hotels and Travel

You must have a fundamental grasp of the business of luxury hotels and luxury brands or at the very least, have a huge desire to learn about this and be able to do so quickly by working closely with our CEO. You must love travel (though your position does not require traveling) and understand why travelers are willing to pay exorbitant amounts for certain luxury hotel and travel experiences.

Passion for Food

You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.

COMPENSATION & PERKS

DevOps Engineer: USD $120k + Equity

Work from home most of the time and avoid wasting your life in traffic. Our team meets an average of 2 days per month. The exceptions are 1) when you’re onboarding we’ll need to meet with you 3-5 days in a row and 2) when we’re onboarding a major client or releasing critical features, our Team may need to meet more frequently.

On the days we meet, all meals we have together are paid for and we’re serious food lovers so we eat well. Parking (metered or garage) is reimbursed.

Whenever we have social gatherings, your families (wives, husbands, partners, children, parents) are welcome and encouraged (event appropriate), hosted by us. Our style of “social” means:

• Dinners at restaurants like Narisawa
• Penthouse tours of luxury Hotels
• Afternoon tea at luxury Hotels
• Spa Days at luxury Hotels
• Overnight Trips at luxury Hotels
• Culinary classes
• Afternoon tea at luxury Hotels

Stay in the world’s most awesome Hotels from mid-tier to luxury.
One on one time with our CEO monthly so you gain a deeper understanding of the Hotel business; have the opportunity to grow as a leader (if this is of interest to you).

Arguably the most important perk - genuine respect and caring from the entire team. We jokingly look at ourselves as Ocean’s Eleven; we’re a team of widely differing backgrounds, characters and areas of expertise who all share the vision of growing KYC into a world class behemoth and finding joy every step of the journey. Once you’re hired, you’re part of our family.