Technical Solutions Manager

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Key responsibilities:

• Manage multiple sales opportunities through a structured sales plan, efficiently managing cost of sale and optimizing the close rate of deals worked.
• Qualify PS opportunities based on Customer’s identified pain, “after scenarios,” positive business outcomes and required capabilities. Work with SA and Sales to clarify these items where needed.
• Evaluate client architectural models and perform/drive in-depth analysis of systems, data flows processes, and architectural trade-offs
• Qualify PS opportunities based on Customer’s identified pain, “after scenarios,” positive business outcomes and required capabilities. Work with SA and Sales to clarify these items where needed.
• Elaborate assumptions and capabilities required from a PS estimate.
• Work with customers to define solution roadmap, identify and prioritize potential engagements, and clearly state minimum viable product.
• Create proposal assets summing PS proposed engagement and Acquia products used, including solution summary and benefits, timeline, resource profile, assumptions, and cost. Assist Sales in compiling proposal documents.
• Provide sales support to achieve business and technical win
• Help manage forecast of PS resource needs related to new customer pipeline opportunities, communicating with PS Delivery and Operations.
• Create Statements of Work summarizing PS client opportunity and review with PS Delivery
• Manage handover of PS Solutions to PS Delivery team
• Engage with senior client business stakeholders and technology teams, understanding current state architecture and future state requirements, to correlate business value with technical solutions
• Develop technology metrics and/or supporting data that provides a diagnostic view of current state and drives future state changes.
• Develop understanding of business processes, strategy, and long term thinking, to help evaluate current and drive future state architectural models.
• Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
• Continuously innovate and improve processes in an effort to optimize program efficiencies.
• Ad Hoc duties as assigned

Key requirements:

• Experience working with Drupal is a must.
• Excellent systems documentation and architecture diagram skills with thorough understanding of systems architecture, engineering, administration, configuration, troubleshooting, performance tuning, preventative maintenance and security procedures
• Demonstrated success in creating/maintaining relationships with senior technical leaders.
• Demonstrated ability to translate requirements into recommended solutions for implementation team with full risk assessment

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.