Customer Success Manager

Who You Are

You’re looking to explore a client-facing role at the intersection of software and consulting. You are obsessed with the idea of delighting clients at some of the world’s leading Financial Institutions helping them identify financial crimes.

You have always been a strong critical thinker and know how to problem solve.

You are an excellent communicator with the ability to distill complex concepts into clear and effective verbal and written presentations. You are comfortable working closely with Sales, Product and Technology teams to promote a Customer Centric culture.

You have an entrepreneurial spirit with a deep sense of personal accountability for work product quality and always take the initiative to propel work products to new heights. You maintain a positive attitude even in a deadline-driven environment, bring out the best in others, and enjoy contributing to the success of the team.

Who We Are

Quantifind is the Risk Intelligence company. We help some of the world’s biggest banks identify money laundering and fraud. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and support national security. Unlike other players in this space, Quantifind delivers results through an AI-driven software-as-a-service (SaaS) solution with consumer-grade user experiences.

Quantifind’s Graphyte platform uncovers signals of risk across disparate and unstructured text sources using artificial intelligence and natural language processing techniques. In financial crimes risk management, Quantifind’s solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously. Demand for this solution is fueling our rapid growth.

To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.

What a Great Candidate Looks Like:

• Minimum of a Bachelor’s degree with a major in Business, Computer Science, Information Systems, Economics, or a STEM Field, as a plus
• 0-5 years of experience in the Financial Services industry or Public Sector with AML or Risk technologies experience desired, but not required
• You are a great communicator across a variety of audiences with a balance between business and technical acumen
• You have good organizational skills and excel at task management and prioritization
• You are experienced with SaaS solutions, passionate about solving customer needs, and able to set and manage customer expectations
• You are a team player and a creative problem solver with high attention to detail
• You are proficient in Google and/or MS Office suites, experience with JIRA, a plus
• You are skilled at understanding new software with a goal of being able to enable new users to be proficient in using the solution to achieve their goals

The Opportunity We Offer

Quantifind is seeking a Customer Success Manager for our Customer Success team on the East Coast. In this role, you will become a key member of a close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will also work closely with the Product, Data Science and Engineering Teams to ensure Quantifnd meets its customer commitments within schedule. You will be relied on to coordinate internal tasks, onboard clients and be proficient in Quantifind's software products.

By keeping the product team updated on customer engagement, you will have input in defining what product concepts are prioritized. A successful candidate will play an integral role in keeping our customers satisfied and our engineers focused on the highest value activities. The Customer Success Manager is the coordinator we rely on to ensure Quantifind is delivering successfully to its clients.

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York City, New York and Boston, Massachusetts with the balance of engineers in the Palo Alto area. Quantifind is currently using a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space. Due to the location of our clients our preference is an East Coast based candidate, with Atlanta, Georgia and New York City, New York preferred.

A highlight of our benefits:

• Competitive salary
• Company Equity
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan
• A fun environment where work-life balance is valued

The base salary range for this full-time position is $80,000-110,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.

Will you join us? Apply now!