Director, Global Mobility

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for strong talent to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

Job Overview:

As an integral part of Coupang’s Global Mobility (GM) team, the Director of Global Mobility will lead the day-to-day operations and support key projects within the growing GM program in Taiwan and our Other Markets. This hands-on role will drive operational excellence and process improvements, including leveraging technology to efficiently scale our in-house program in a fast-paced, rapidly changing environment. The GM Director should embody our leadership principles and ensure exceptional employee experiences.

The ideal candidate thrives in a high energy, fast-moving environment, regularly ‘Wows the Customer’, is able to effectively manage multiple priorities and stakeholders, and drives continuous improvements to the program. They should also be experienced in delivering new, innovative programs and processes which align with Coupang’s culture and expectations.

This role will be based in Taipei, Taiwan.

Key Responsibilities:

• Global Mobility operations leader for expats and their dependents, assignees, commuters, business travelers, remote workers, management of VIP cases, and escalation point for issues in Taiwan and Other Markets
• Build and be accountable for the metrics of success for the Global Mobility program in Taiwan and Other Markets
• Build strong partnerships with Coupang’s vendors to act as an extension of the team, and hold vendors accountable to deliver on their SLAs, goals, and objectives.
• Support the setting up of Coupang’s Global Mobility program in new countries
• Lead Global Mobility team projects including process improvements
• Collaborate cross-functionally with other teams on projects and process improvements
• Create and manage Global Mobility content for our Coupang hub, Wiki, or other relevant internal communications
• Responsible for performance management, career development, and ongoing training for Global Mobility team members in Taiwan and in Other Markets
• Provides regular data reports to enable the function's leaders or stakeholders to make informed decisions
• Support benchmarking, design and implementation of Coupang’s Global Mobility policies

The Ideal Candidate has:

• 10+ years’ experience with progressively complex roles in the Global Mobility function. The majority of the work experience must include managing the Global Mobility program in APAC region, ideally with notable volume in Taiwan.
• 2+ years’ experience of global or APAC people management experience
• Proven experience in building and scaling GM programs, and is capable of delivering an exceptional program whilst simultaneously improving upon all operational excellence aspects.
• Experience resolving urgent issues, with a strong sense of accountability and judgment
• Balances compliance with Moving with Urgency.
• Prioritizes effectively and manages multiple complex projects and tasks tracking key dates and deliverables
• Exceptional customer service, emotional intelligence, cross-cultural conscientiousness and supportive of diverse communities
• Strong written and verbal communication including use of tact and diplomacy. Business-level English language skills are mandatory; business-level Mandarin language skills is ideal.
• The ability to analyze key performance drivers and develop impactful tactics and methodologies.
• Ruthlessly identifies improvement areas and drives innovation
• Excellent attention to detail, organizational, and time management skills
• Takes initiative and works independently, in addition to collaborating as a team-player
• Proficient in Microsoft Office Suite and Workday, and confident in their ability to learn, navigate and leverage other systems and technologies
• Experience working with confidential data and handling sensitive matters with discretion
• Ability to build/improve on processes with a compliance mindset
• Stays updated on Immigration and GM trends locally and globally.
  

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• · Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
• Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].