IT System Administrator

Location: Washington, DC. Our in-office team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday.

Compensation: $85k-100k + annual bonus eligible

To Learn More: Please watch THIS video produced by one of our primary investors, Macquarie, that does a great job explaining who we are and what our fantastic team does. We’re proud to have been recently named as one of the Best Places to Work in the large business category by the Washington Business Journal and 100% of our Glassdoor reviews approve of how our CEO, Josh Green, leads our team.

About Us:

Inspiration Mobility is the first Electrification AcceleratorTM - a company wholly committed to accelerating the electrification of transportation in North America to deliver rapid, cost-effective decarbonization. Inspiration provides tailored, turnkey solutions that enable our customers and partners to achieve their business and sustainability goals as quickly as possible, with minimal risk. With the only EV-first Fleet Management Company (eFMCTM) and a turnkey developer of high-speed, commercial-grade charging infrastructure, Inspiration is your one partner to simplify fleet electrification - delivering best-in-class EV procurement and leasing, EV-first fleet management services, and comprehensive charging solutions.

Your Mission:

As System Administrator, you will play an important role in helping to maintain and manage our corporate technology infrastructure.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. You must have solid communication skills, be detail-oriented, and show leadership and an exemplary work ethic.

We are a cloud-only M365 infrastructure with an Entra-only environment. We maximize the use of automation, automated device enrollment/autopilot to enroll and configure devices, and are looking for an individual familiar with and eager to leverage these modern technologies.

You will report to Chris Getner, our Chief Technology Officer.

What You’ll Be Responsible For:

• IT Troubleshooting and Support:
• Take ownership of IT onboarding for new employees and offboarding exiting employees, including but not limited to laptop setup/destruction, managing software accounts, and ensuring employees have the correct access levels.
• Train company employees on security protocols and help them set up their computers, e-mail, encryption, firewalls, and other associated tech in compliance with company policies.
• Respond to and resolve internal IT support requests, providing timely and effective technical assistance.

• Act as the primary point of contact and coordination with outsourced Managed Security Service Provider (MSSP).

• Infrastructure:

• Manage and support the corporate Microsoft Office 365 E5 infrastructure, including provisioning and monitoring accounts, managing security groups, and managing licenses.

• Manage and monitor the organization’s security and compliance through your proficient knowledge of Microsoft Defender, Entra, InTune, and other 365 technologies.

• Evaluate and recommend IT solutions, tools, and technologies to improve system efficiency and user experience.

• Maintain an internal page with technical documentation, manuals, and IT policies.

• Document system configurations, processes, and procedures to ensure clear and organized information for reference and training; maintaining both physical and software asset inventories.

• Collaborate with staff to identify needs gaps, perform research for solutions and make recommendations. Assist with implementation of solution as directed.

• Help develop and support company-wide document storage and retention practices.

• SOC 2/Security:

• Project manage the SOC 2 compliance process from end to end by assigning issues to appropriate owners, ensuring policies are up to date, and being the point of contact for the SOC 2 auditors, both internal and external, while the annual audit is being conducted.

• Ensure controls and evidence are up-to-date to maintain the company’s standing.

• Ensure security updates are current across all systems.

• Ensure security tools are running properly on company networks and devices.

• Research emerging threats and the safeguards that can provide protection.

Who You Are:

• 5-7 years of proven experience as a System Administrator, IT Systems Administrator, or similar role
• Extensive knowledge of all Microsoft Office products, especially M365 cloud management
• Experience supporting both PC and MAC computers; familiarity with Apple Business Manager a strong plus
• Knowledge of system security (i.e. intrusion detection systems) and data backup/recovery
• Resourcefulness and problem-solving aptitude
• Strong communication (both written and verbal) and interpersonal skills to provide effective technical support to end-users of all skill and experience levels
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail
• Experience supporting SOC 2 audits preferred
• BS/BA in Information Technology, Computer Science or a related discipline and/or professional certification (i.e. Microsoft Certified Systems Administrator (MCSA)) is a plus
• Experience with automation is a plus

Our Core Values:
Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.

Our Commitment To You:
Inspiration embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the greater our impact will be!