Senior Lead, Internal Communications

Do you love the intersection of storytelling and strategic communications? Are you eager to build trust across diverse global audiences through various communication channels? Are you passionate about working with senior leaders (particularly within a product-led growth organization at a technology company), crafting communications that keep teams informed, engaged, and excited? If you thrive in a fast-paced, dynamic, and deeply collaborative environment, then this may be the perfect role for you!

Join our internal communications team at Klaviyo as we support our growing R&D org. We're looking for someone to spearhead, oversee, and bring to life the internal communication strategy for our Chief Technology Officer (CTO) and other senior R&D leaders. Your role is pivotal in crafting communication strategies that not only inform but inspire our global R&D team, aligning seamlessly with our critical business priorities. Be at the forefront of shaping our narrative and making an impact as we empower and support our team to build powerful products our customers love!

How you’ll make a difference:

• Develop and drive the executive communications strategy for Klaviyo’s CTO and senior R&D leadership that reflect consistent and cohesive narratives for internal audiences
• Work closely with leaders to develop the right cadence of communications, craft content and messaging that inspires and informs a diverse set of audiences, including employees, customers, partners, and the Board
• Build and manage robust internal communications calendar based on business priorities, announcements, and key strategic objectives
• Collaborate with other stakeholders to execute on company-wide programs as well as strategically plan essential global R&D programs, including annual Company Kickoff, All Hands, Ask Me Anything Sessions, and Fireside Chats that build trust and connection
• Evolve existing and create new comms channels and tactics that deliver the right message, to the right audience, and the right time
• Outline and develop impactful speeches, keynote presentations, and talking points for internal and external audiences including annual customer and partner events
• Travel as neededto Klaviyo engagements across the globe, to support leadership
• As needed,collaborate with the PR team to identify thought leadership and speaking engagement opportunities at industry conferences and events
• Partner cross-functionally with other teams in and outside of marketing to ensure strategic priorities are being communicated effectively internally
• Lead and execute executive thought leadership and presence across social platforms based on Klaviyo brand, exec goals and business priorities
• Partner with Human Resources Business Partners (HRBPs) to create culture-building programs and content across the department, including employee spotlights, feedback channels, survey analysis (and action after!), and milestone celebrations
• Measure and evaluate comms impact and effectiveness and adjust strategy accordingly

Who you are:

• You’ve done this before: Specifically, R&D communications. You don’t need to be a technical wizard but we are looking for someone who has some level of comfort around an R&D org and familiarity with engineers, developers and the language they speak.
• A great communicator: It’s in the title and it’s a (huge) part of the job. Communication to multiple stakeholders is the most important part of this role. Setting expectations and delivering consistently against them will lead to successful outcomes in this role.

An amazing writer: You’re confident in crafting a variety of content for a variety of audiences, including long form (speechwriting, ghostwriting, blogs), short form (Slack, social media) and some that are somewhere in the middle (email). You will also need to know how to change tone and voice for different audiences – adapting one voice for engineers and developers and another voice for our larger corporate narrative.

• An incredible storyteller: We’re looking for someone who really cares about how we tell stories -- someone who really understands what it takes to deliver a message that inspires action, builds belonging, and creates a sense of pride in our work. And, someone who is able to take complex topics and make them clear and concise.
• Trustworthy: Working with leadership at a public company means you’ll be close to some important information before the general public or broader internal team has it. That’s cool! It also means you’ll need to lock that info up tight while you work through the brilliant comms plan that disseminates it the right way.

You love technology and product: Klaviyo is building and shipping great products to help our customers succeed. This role will be at the heart center of what we do and so we want so who doesn’t mind ‘nerding out’ a bit on technology.

• Adaptable: You’re the cool, calm communicator in the room and are able to balance planned communications with urgent business needs and are comfortable navigating ambiguity.
• Team Player: You’re a team player who understands the importance of building relationships cross-functionally.

High standard of excellence: You’re someone who pushes for excellence in everything you do and thrives in managing timelines, deliverables and anticipates needs.