Avatar for Industrious
Industrious
Actively Hiring
Finding and creating workplace experiences that are optimized for your business needs
  • Top 10% of responders
    Industrious is in the top 10% of companies in terms of response time to applications
  • Responds within three weeks
    Based on past data, Industrious usually responds to incoming applications within three weeks
  • B2B
  • +3

Member Experience Associate

Posted: 1 month ago
Visa Sponsorship

Not Available

RelocationAllowed
Hiring contact

Rachel Broder

About the job

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognised as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of the city listed for this role.

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like:

  • You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
  • You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
  • You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
  • You add new members into multiple systems so their first day in their office is seamless and memorable.
  • You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
  • You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
  • You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.

We are Industrious.

We’re building a team of considerate collaborators who create great days. Come join us.

You’re a great fit for this role if:

  • No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
  • You’re energised by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
  • You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
  • You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
  • You’re willing to get your hands dirty and realise the behind the scenes work is not always glamorous
  • You always look to improve and make things more efficient because staying busy is your happy speed

Requirements:

  • Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
  • Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
  • Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
  • Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
  • Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

This position is full time, 40h/week. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: generous paid time off, wellness programs, professional development grants and many other benefits, subject to applicable eligibility criteria and company policies.

We kindly request that you do not call Industrious locations for employment inquiries.

About the company

Industrious company logo

Industrious

Actively Hiring
Finding and creating workplace experiences that are optimized for your business needs201-500 Employees
  • Top 10% of responders
    Industrious is in the top 10% of companies in terms of response time to applications
  • Responds within three weeks
    Based on past data, Industrious usually responds to incoming applications within three weeks
  • B2B
  • Scale Stage
    Rapidly increasing operations
  • Valuation $500M+
    This company has a valuation of $500M or more
  • 4.1
    Strong Leadership
    Employees rate Industrious 4.1/5 on Glassdoor for faith in leadership
Learn more about Industrious image

Funding

AMOUNT RAISED
$259M
FUNDED OVER
4 rounds
Rounds
D
$80,000,000
Series D - Aug 2019+3

Perks

Healthcare
Health care, including vision and dental
Retirement
401K plan
Parental Leave
Paid parental leave
Generous Vacation
Generous vacation time
Company Meals
Daily breakfast, snacks, coffee, tea, and drinks at all Industrious locations
Your goals are our goals
Learning and development is our priority. Whether you’re advancing in your career or looking to learn a new skill, we support your professional growth.
Professional Development
Learning & development grant
team-centric culture
At Industrious, we’re highly collaborative and respect everyone’s point of view. We show up for our team members both in and out of the office because we value the whole person.
What we do together matters
We’re a fast-paced company where your work will have an immediate impact. Innovation and ideation are encouraged no matter your role or functional area.
Smart casual dress code

Founders

Jamie Hodari
Co-CEO • 3 years
image
View the team image

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