Prompt Engineer

Company Description

Avoca is a leading AI call center platform provider focused on increasing booking rates, eliminating abandonment rates, and providing intelligent customer service 24/7. Backed by Y Combinator and a team from MIT, CMU, Berkeley, Harvard, and other top institutions, Avoca ensures that every call is answered promptly with its innovative technology.

Role Description

We are seeking a talented Prompt Engineer to join our team remotely. In this role, you will be responsible for developing and optimizing prompt designs to enhance booking rates, reduce call abandonment, and improve customer service interactions using AI technology on our call center platform.

Key Responsibilities:

Design, develop, and optimize AI prompts to improve customer interactions and booking rates.
Implement prompt engineering techniques such as one-shot learning and chain-of-thought reasoning.
Collaborate with cross-functional teams to integrate prompt designs with our AI platform.
Develop and maintain webhooks and APIs to support prompt functionality.
Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field.
Strong understanding of AI technology and machine learning algorithms.
Proficiency in prompt engineering techniques like One-Shot Learning and Chain-of-Thought Reasoning.
Proficiency in writing TypeScript for API-enabled scripts
Knowledge of customer service best practices.
Experience using frontier-scale LLMs (GPT, Claude, Gemini)
Fluent in English

Expected hours: 20 – 40 per week

Work Location: Remote