Dolap, Marketplace Development Leaders

Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAMDolap, leader of growing second-hand ecommerce market in Turkey, was established in 2016 by three partners. Dolap, which joined Trendyol in 2018, is the fashion market leader for the last 3 years! It continues its activities with 70 million+ products in 5 different categories and for 4m active shoppers and 2m active sellers.

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

YOUR MAIN RESPONSIBILITIES

• Conduct projects end-to-end from early-stage research through development, in consultation with stakeholders.
• Continuously reduce pain areas for the buyer and sellers, by working closely with other functions including product, data science, and customer experience teams to ensure delivery of the brand promise
• Lead the projects, to provide requirements and prioritization for seller/buyer needs to improve the quality of experience and journey
• Regular tracking of KPIs and planning necessary developments by detecting improvement areas,
• Manage in-platform ad sales business
• Collaborate closely with the data science team for optimized traffic management
• Collaborate closely with strategy team to manage high-level business model changes
• Lead campaigns, events, and other tools to boost transactions in the platform
• Follow e-commerce & marketplace environment best practices, develop projects that will improve seller and buyer engagement, and follow up on the actions to be taken by other teams,
• Translating business requirements into user stories with precise and accurate criteria for acceptance
• Create and update guidelines/procedures for the Seller and buyer life cycle
• Finding new, innovative project ideas and pre-analysis
• Designing the best seller and buyer customer experience in marketplace processes
• Quantitatively analyzing results to drive product direction & strategy
• Working as part of a data-oriented and multifunctional team

QUALITIES WE'RE LOOKING FOR

• University degree preferably in Engineering, Economics, or Management
• Minimum 8+ years of working experience
• Minimum 4 years of experience in digital experience, growth, marketing, or process development. Also, product management experience is a plus
• Experienced in customer acquisition and retention with a revenue management mindset
• Experienced in "agile" working environment and project and familiar with project iteration culture
• Strong combination of strategic and operational mindset enabling to foresee both day-to-day operations and also long-term vision
• Strong interpersonal and leadership skills to lead teams and collaborate with multiple stakeholders as needed
• Having business judgment and good instincts while working closely with product and technology teams
• Strong verbal and written communication skills in English
• Customer-driven and analytical mindset with a desire and ability to identify and resolve seller&buyer problems
• Results-oriented, well-organized, autonomous, and efficient,
• Able to work within a dynamic and fast-paced environment