Account Executive, Tech Enablement

RAPP Chicago is looking for an Account Executive, Tech Enablement to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The expectation is that the Account Executive is master of co-ordination, demonstrating high potential in core Business Leadership skills. You will understand the agency portfolio of offerings and how to apply them to solve client business problems. Partners and owns the relationship with clients at the most mid-jr. levels. Is an Agency driver that works to keep the agency operations moving along.

YOUR RESPONSIBILITIES:

• Acts as a liaison between clients, cross-functional leadership and internal departments and team members.
• Actively listens to suggestions and wishes of the clients and can communicate them clearly internally
• Builds and fosters client trust and effectively manages their feedback and requests.
• Builds strong internal relationships between key stakeholders and has an unshakable “can do” positive attitude.
• Proactively manages workflow effectively, partnering with Tech, Program Management, and Product Teams to ensure timelines and deliverables are met.
• Manages projects autonomously and supports AD in management of more complex projects.
• Develops kickoff briefs for new and incoming projects to align against client goals.
• Manages and oversees project timelines/roadmaps and ongoing resourcing with Program Management.
• Can engage and be comfortable in communicating with sub-contractors by cultivating relationships with third-parties to ensure successful management and delivery of campaigns and product releases.
• Comfortable working across a variety of customer experience touchpoints and be the integration point for teams within Tech, Contact Center, Product, and other Account Leads.
• Responsible for overall client satisfaction and service/product quality.
• Strong attention to detail.
• Has eagerness to learn and comfortable asking questions to build their knowledge of the client’s business and the inner workings of teams from Tech, Product, and Program Management.
• Champions the work we do for the client and also serves as a voice for them internally.
• Partners with Tech, Strategy, Product, and Program Management to deliver and course correct.
• Stays calm and focused under pressure and can skillfully manage a high volume of work across different teams.

REQUIRED SKILLS:

• Bachelor’s degree or equivalent experience.
• 1-3 years experience in direct marketing/advertising/digital marketing.
• Previous integrated marketing account experience and CRM experience a plus
• Possess excellent planning, organizational, and problem solving skills.
• Is an excellent team player with outstanding communication, written and presentation skills
• Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.).
• Familiarity with AWS / cloud computing platform a plus
• Having some basic understanding of technical environments, reverse proxy, cloud security best practices, etc and willing to learn these is a big plus.
• Ability to multi-task and handle a variety of cross-functional projects.
• Possess a basic understanding of the tenants of marketing including multi-channel campaigns, email, mobile marketing, customer relationship management, and data/analytics.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $55,000 - $70,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.