Sr. Knowledge Content Operations Manager

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is looking for a Sr. Knowledge Content Operations Manager to provide tactical leadership for our knowledge and content management systems. This role is hands-on and focused on solving day-to-day issues, providing DITA training, and supporting the development of content reuse strategies, taxonomies, and troubleshooting. This role requires someone who thrives on tactical execution and hands-on problem solving, ensuring that content systems function smoothly and efficiently on a daily basis. You will work closely with writers and cross-functional teams, ensuring smooth system operations and the successful implementation of content strategies. This individual contributor role will report to the Performance, Education, and Knowledge (PEAK) team as part of the global Customer Experience (CX) organization comprising Technical Services, Professional Services, Customer Success, and Pure PEAK.

• Oversee the daily operations of content management systems, ensuring stability through user access management, maintenance, and optimization.
• Manage the testing and rollout of system upgrades, new releases, and bug fixes, coordinating with stakeholders to ensure smooth implementation.
• Collaborate with IT, vendors, and teams to resolve system issues, minimizing disruptions.
• Lead system improvements and upgrades, working with vendors to evaluate and implement new features.
• Provide hands-on DITA training and support to authors, ensuring effective use of tools and adherence to best practices.
• Lead the onboarding process for authors, offering training on DITA tools and system-specific best practices.
• Implement content reuse strategies to ensure consistent content across outputs and reduce redundancy.
• Develop and maintain taxonomy and metadata to support scalability and organization within the DITA framework.
• Advise content creators on best practices for structuring, reuse, and integration.
• Work across departments to optimize content workflows and ensure alignment with business goals.
• Lead release management, system integrations, upgrades, and deployments, ensuring timely completion.
• Manage vendor relationships for bug fixes and feature evaluations.
• Address technical issues as they arise, providing fast, tactical solutions.
• Lead content cleanup and system restructuring projects to ensure efficiency.

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

• BS degree or equivalent practical experience
• 5+ years in content or knowledge management, with a focus on troubleshooting and tactical problem solving.
• Hands-on experience with DITA tools and content management systems, including author training and support.
• Expertise in content reuse, taxonomy creation, and metadata management to support scalability.
• Proven ability to manage content systems day-to-day, including user onboarding, access management, and UAT testing.
• Strong experience in project management, leading system upgrades and integrations.
• DITA expertise and familiarity with ServiceNow frameworks for knowledge management.
• Proficiency with collaboration tools such as Confluence, Jira, Google Suite, and Smartsheet.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and experience working in cross-functional teams.
• Self-motivated with the ability to work independently in a fast-paced environment.

Preferred:

• Experience with DITA OT framework development.
• Experience with Knowledge-Centered Services (KCS).
• Previous work in technical or customer support environments is a plus

We are a primarily in-office environment and therefore, you will be expected to work in the California, Utah or North Carolina office at least three days per week, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $100,000.00 - $218,000.00.

*Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. *

*This role may be eligible for incentive pay and/or equity. *

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com *for more information. *

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LI-HYBRID

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.