Customer Growth Account Manager

The Opportunity

The Customer Growth Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”.

Driven by customer service as the highest priority, the Customer Growth Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals.

You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.

The Skill Set:

• A history of success in a customer facing role with demanding timelines
• Strategic and goal oriented mindset with a focus on process
• Self starter with a demonstrated history of initiative
• Capable of engaging at all levels of the organization with superb communications skills

Within 60 Days, You'll:

• Be familiarized with our products and become Sitetracker certified
• Learn the Sitetracker planning process
• Begin creating account plans, gain knowledge and understanding of our customers
• Begin building your pipeline
• Alignment with all post sales departments that support our customers
• Actively work and close initial deals

Within 180 Days, You'll:

• Execute the Sitetracker planning process
• Have completed customer account plans
• Have built a mature pipeline
• Be actively working and closing midsize deals
• Run and execute Growth Review Board meetings with post sales departments
• Meet or exceeding your quota

Within 365 Days, You'll:

• Be an expert in our customers’ business and how we help them meet their growth goals
• Be an expert in customer account plans
• Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
• Have full ownership of the end to end process with the customers in your region