Staff Partner Services Engineer

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Partner Tools team provides seamless help to our partners and internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans. As a result, Crunchyroll works closely with a variety of partners to integrate and launch Crunchyroll experiences on these smart devices, and ensure our subscribers have a great experience watching all the best anime. Imagine the complexity and cost of managing all the aspects of the relationship with these partners on both the business and technical side.

All these devices (think Smart TVs, Set Top boxes, and even upcoming devices not yet in the market!) will be managed through our Partner Platform which is providing business critical services such as device management, integration tracking, workflow support and many others. Our users are not only internal teams, but partners as well like Samsung, LG, Sony, and Amazon.

Reporting to the engineering director, you will define the architecture and stack for our partner integrations, ensuring scalable and efficient content delivery. As well prototype services as needed.

Responsibilities:

• 10+ years of relevant experience in the software industry
• Define the technical vision and strategy for our partner integration ecosystem, ensuring alignment with business objectives
• Collaborate a team of technical experts in areas such as device integration, business workflows and device launches along with infield audits.
• Collaborate with cross-functional teams to ensure seamless content delivery to/from partners
• Develop and maintain relationships with key partners to ensure successful integration and content delivery
• Hands on prototype and proof of concepts with ability to lead and transition to larger teams
• Ensure scalability and efficiency of the partner integration ecosystem

Requirements:

• We are looking for someone who is deeply technical and has an unwavering passion for building use-centered software products
• The ideal candidate should be skilled in developing reusable components and features for browser-based apps and have an incredible attention to detail
• Have a background in front-end and back-end problem solving and are comfortable working across the stack
• Want to build a platform that solves interesting data problems across search, discovery, access, and attribution experiences
• Are self-led but highly aligned with your teammates; we develop fast, and align daily
• Exhibit exceptional communication & presentation skills
• Multitask and independently manage your own priorities to work fast and deliver

We’re Looking For You To Have Experience With:

• Modern JavaScript standards and web fundamentals
• Building responsive, data-intensive, and interactive web applications leveraging HTML5 and CSS
• Expertise developing reusable features using Web Components or JavaScript frameworks such as React
• The intricacies of the DOM and have understanding of web platform APIs and their performance implications
• Strong technical expertise in cloud computing (AWS)
• Experience working on consumer and enterprise products over multiple release cycles
• Experience working closely with product and design teams
• Experience leading, facilitating, and synthesizing user research
• Experience presenting products and features to audiences large and small

About the Team

The Technology Partnerships team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service. We serve our community with humility, enabling joy and belonging for others.
• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: *https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs*

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