Support Technician — Associate

Associate programs at Astranis typically last for twelve weeks, and are salaried roles designed for students and recent graduates who have received their Bachelor's degree. As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

• Assist with support tickets and escalate as needed
• Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
• Help with inventory management
• Keep documentation on infrastructure, policies, and procedures up to date
• Account management, troubleshooting, and password resets
• Assisting with infrastructure upgrades and larger projects
• Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
• Collaborate with team members to address IT challenges as they arise

Requirements

• Excellent customer service
• Understanding of troubleshooting techniques
• Exhibits critical thinking skills
• Able to take notes and remember directions
• Experience with Windows, MacOS, and/or Linux
• Highly motivated with an interest in helping and teaching others
• Able to perform duties autonomously without much supervision

Bonus

• Experience with Network troubleshooting
• Experience with Microsoft 365
• Familiarity with troubleshooting/updating scripts
• Comfortable with replacing hardware in laptops and desktops