Customer Service Representative (US Account)

Job Title: Customer Service Representative
Shift Schedule: GY shift, US Account
Work Schedule: Monday to Friday
Office Location: Ortigas, Pasig City Site

How you’ll make an impact:

• Ensure excellent customer service to clients/customers, by phone, chat, or email.
• Respond quickly and efficiently to all parties and maintain high customer satisfaction
• Maintain accountability and responsibility for the required assigned tasks
• Use good judgment to handle difficult situations
• Consistent documentation of all calls or activities accurately
• Constant demonstration of a positive attitude and willingness to learn!
• Responsibilities may adapt to the needs of the business

What you need to succeed:

• Two years of BPO-experience is a plus.
• Amenable to a flexible schedule and onsite work setup.
• Excellent and professional English verbal/written communication skills.
• Proficient in Microsoft Office and Google Workplace.
• Strong work ethic and the ability to take direction well and work independently.