Operations Coordinator

We are looking for an Operations Coordinator who will be responsible for the efficient management of incoming claims and damages. The goal is to process damages thoroughly, efficiently and in a timely manner.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As an Operations Coordinator, your main tasks will be administrative support, but you will also have an opportunity to work on and support projects. You are an independent person, who wants to develop in your role.

Your daily adventures will include:

• Monitor and document accidents and damages according to specifications.
• Handing damages and claims with insurance.
• Follow-up communication with customers and insurers about accidents and claims.
• Creation of reports to monitor volumes and performance.
• Assist with further operational duties as requested.

About you:

• You have experience in working on motor vehicle claims settlement (good to have).
• You care about people and you are passionate about helping others.
• You are an excellent communicator in English and German.
• You are a natural problem solver and quick learner.
• You have very good attention to detail and can multitask, prioritize, and focus.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.