Training Specialist I

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

We’re looking for a sharp and motivated individual who can develop and deliver a phenomenal training curriculum to join our Shared Operations Services team. You’re a learning and development pro with an entrepreneurial spirit and ownership mentality who thrives in an ever-changing environment and constantly looks for improvements. This is a rare and exciting opportunity to help build the foundation for future training programs in a company that is leading the charge in car sharing worldwide. Find your drive with us.

Reporting to the Senior Manager of Training, you’ll partner with our department managers to design and deliver highly engaging, interactive training modules that enable their customer support agents and internal professional team members to perform their duties confidently and efficiently. You’re the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. If you have experience building relationships and collaborating with stakeholders, facilitating workshops, trainings, and/or courses and you’re passionate about creating learner-centered online training, we want to hear from you!

What you will do

• Become a Turo product/policy/process expert
• Facilitate onboarding, upskilling, and additional train the trainer sessions
• Update and create training materials to reflect latest policy, process, and product changes
• Help with the administration of our LMS, assigning, and tracking progress of courses
• Design, develop, and update training materials for an online blended learning approach
• Partner with other support teams such as QA, to gather data to determine training opportunities and measure the success of training activities
• Build and maintain relationships with department stakeholders to communicate training priorities
• Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
• Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
• Monitor outsourced trainers to measure effectiveness of delivery and provide feedback
• Collaborate with peer Training Specialists; give and receive constructive feedback
• Help the training team grow and scale by evaluating new approaches to how we work
• Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials

Your profile

• At least 3 years of instructional design experience building interactive trainings for both eLearning, virtual, and ILT formats
• 2+ years of experience delivering trainings, workshops, and/or courses
• 2+ years of experience delivering trainings for a Customer Support role
• 2+ years of experience working directly with a BPO
• Experience with online learning tools, such as Articulate360 (Rise and Storyline), and Docebo LMS
• Experience building relationships and conducting a needs analysis with team members and stakeholders to assess and re-assess training priorities
• Exceptional time management with proven ability to deliver quality materials against tight deadlines
• Unflappable calm in the face of frequent changes to requests, deadlines, and priorities

Bonus if you have

• Experience in utilizing a project management tool such as Asana
• Ability and willingness to travel to training events if needed
• Bilingual in Spanish, French, and English

The Phoenix base salary target range for this full-time position is $65,000-$73,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.