Senior Trust & Safety Investigator I

Turo is the world’s largest car-sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team

We are seeking an experienced investigator with a proven track record in strategic and thorough investigations who can write comprehensive detail-oriented reports that vividly describe the facts of the cases.

In this role, you will be responsible for executing complex investigations critical to ensuring the safety and security of the Turo community and marketplace. The ideal candidate excels with intuitive and results-oriented investigative skills, a keen understanding of border-related crimes, and is able to leverage global law enforcement contacts when needed.

Your primary functions will be two-fold: To investigate assigned risk-related cases including vehicle crimes and fraudulent activities, and liaise with law enforcement agencies and prosecutors in the furtherance of our investigations. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a best-in-class Trust & Safety Investigations team at Turo.

This position is based in Phoenix and will report to the Manager, Complex Investigations in the Phoenix, Arizona office.

What you will do

• Lead and manage the investigation of complex auto theft cases, including those with ties to cross-border activities utilizing advanced investigative techniques, relationships, and tools to uncover and dismantle sophisticated theft operations.
• Develop strategies and recommend actions to address identified trends and emerging threats, particularly in border regions.
• Partner with internal and external teams to establish and strengthen law enforcement and prosecutorial relationships in existing and emerging markets
• Establish strategic plans and objectives with cross-functional leadership teams, including related to law enforcement engagement.
• Contribute to the team’s effort to improve investigative practices and outcomes, and share insights and recommendations to enhance the overall effectiveness of the investigations group.
• Embrace and own responsibility for special projects assigned by leadership.

Your profile

• 10+ years of Law Enforcement experience investigating vehicle crimes, border enforcement, or similar complex cases
• 7+ years experience working closely with local, state, federal, and international law enforcement agencies and prosecutors
• Superb and dynamic investigative, communication, and interpersonal skills with good working knowledge of the applicable state and/or federal criminal statutes
• Strong presentation skills to brief Trust & Safety leadership, law enforcement, and prosecutors on the case facts of your investigations
• Ability to work in a fast-paced environment and manage multiple priorities and projects
• Highly organized with strong problem solving skills and exercise proper time management skills while managing their work efficiently.
• Willing to work outside of normal hours, commitment to high responsiveness, and availability
• Can quickly adapt to new technology, workflows, and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus
• BA/BS or work equivalent required

Bonus if you have

• 3+ years experience assigned to an auto theft task force on a full-time basis
• Experience investigating vehicle, organized, and/or transnational crimes
• Experience testifying in state and federal courts
• Cross designation as a U.S. Marshal

The Phoenix base salary target range for this full-time position is $72,000 to $81,000 USD + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. This is not a remote role.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.