Customer Success Manager - Emerging

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

As a Customer Success Manager, you will partner with our emerging customers to drive leveraging data to improve customer conversion, expansion, and retention. This is a very operational and data-focused role where you’ll work across our growing SMB portfolio, building our strategy and operational processes around these customers. You will act as Timescale's “face” to our customers, spending your days uncovering new ways to help them do amazing things with technology and continue on their time-series journey.

This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future.

**Please note: We are only considering candidates based in the US at this time

What you will be responsible for in this role

• Oversee a large portfolio of SMB customers, helping them achieve their goals and drive business outcomes cross-portfolio and at-scale

• Drive growth, net revenue retention, and product adoption across our SMB portfolio

• Lead strategic initiatives to improve our SMB go-to-market machine, such as developing scalable ways through data to optimize conversion, monitor churn risk, and identify expansion opportunities.

• Maintain and build our systems with the goal of powering our metrics tracking, operational cadence, and increasing our ability to be proactive and prescriptive in how we engage with customers.

• Collaborate with product, marketing, and other internal teams to build a holistic view of our customers across internal and external data sources

• Develop and evolve communication cadences with customers to stay in-the-know about adoption trends, sentiment, and overall account health

• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)

• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements

You could be a great fit if:

• You have 2 years of experience in Customer Success, Business Development, Onboarding, Account/Relationship Management, or a similar role at a SaaS company.

• You have a proven track record of building strong relationships, reducing churn, and driving adoption and renewals through data and analytics.

• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.

• You possess exceptional communication skills, are highly organized, collaborative, and detail-oriented.

• Experience using Salesforce, Outreach, and HubSpot is preferred.

• Experience working with technical products is a plus.

You might not be a great fit if:

• You are located outside of the United States

• Not comfortable managing a large portfolio

• You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly.

• You struggle with maintaining consistent communication with customers to track adoption trends, sentiment, and account health.

• You're not a self-starter who thrives on taking initiative and ownership.

• You prefer to work independently and aren't a team player.

Our Commitment:

• We will respond to all applicants

• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.

• All active candidates will be informed of what is happening next in the process.

About Timescale🐯

Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.

Enjoy debating the crunch-factor of different chicken nuggets 🍗, sweating it out during lunch 💦, talking about your kids, whether they be actual children 👶🏽, potted plants 🌱, or four-legged creatures 🐾? You’ll fit right in at Timescale!

Our Tech stack:

We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful): Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.

To learn more, visit www.timescale.com or follow us on Twitter @TimescaleDB.

What we’re offering

Benefits may differ from country to country.

• Flexible PTO and family leave

• Fridays off in August 😎

• Full remote work from almost anywhere

• Stock options

• Monthly WiFi stipend

• Professional development and educational benefits 📚

• Premium insurance options for you and your family (US employees)