Data Center Operations Technician (Internal)

About This Role:

As a valued member of the Cloud Datacenter Operations team, you will assist with the installation and maintenance of servers and network infrastructure to achieve industry leading reliability and uptime.

A Day In The Life:

• Excel at the ability to root cause and resolve hardware failures

• In collaboration with the Infrastructure Systems team, support burnin/stress testing of new hardware and the quick resolution of any issues

• Assist with maintaining a hardware issue tracker that can be shared with hardware vendors as appropriate

• Open support tickets with hardware vendors as needed

• Maintain spares inventory and backfill as required

• Serve as datacenter liaison for vendor support personnel

• Support qualification of new hardware

• Assist Cloud Deployments team with racking and cabling servers

• Occasional travel to other data centers as needed

You Will Thrive In This Role If:

• Significant experience with diagnosing and repairing complex GPU-based servers (both air and liquid cooled)

• A deep understanding of server hardware, BMC-based manageability, BIOS setting and firmware deployment.

• Willingness to provide occasional after hours support

• Can lift 50 lbs and work in a physically challenging (sound/vibration/thermal) environment

• Excellent organizational, time management and communication skills

• Ability to thrive in a fast paced dynamic environment

• Four years+ Datacenter hardware hands on experience

• Familiarity with Infiniband switches and network topology

• Basic Linux system administration expertise

• An Associates Degree or equivalent experience in an IT related field

• Embody the Company values

Benefits:

• Competitive Paid Time Off

• Industry competitive pay

• Retirement benefits

• Healthcare benefits including Medical, Dental, and Vision

• Short and Long-Term Disability Insurance

• Life Insurance

• Paid Parental Leave

• Subscription to Calm App

Compensation Range:

Compensation will be paid as salary or hourly. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.