Supervisor, RCM Client Success

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Supervisor of RCM Client Success to monitor, support, and coach their respective team members, ensuring successful practice revenue performance, client satisfaction, referenceability, and contractual scope delivery across their entire practice portfolio. You'll oversee a team of RCM Client Advisors to regularly and proactively evaluate client metrics and have a clear understanding of their institutional goals, challenges, organizational structure, and key business drivers to ensure optimal revenue performance.

Your Role:

• Manage, monitor, support, and grow a team of RCM Client Advisors to successfully provide a high-level of value and customer service to both our client practices and their patients by identifying and efficiently working with operations team members to resolve insurance and other billing-related issues
• Participate in routine client meetings to review business metrics, progress, and other proactive topics to ensure high-quality delivery of contracted services
• Effectively support and manage client escalations
• Proactively analyze your portfolio of clients to determine themes and opportunities for improvement to with clients and internal partners to improve client KPI's
• Participate in routine client meetings to review business metrics, progress, and other proactive topics to ensure high-quality delivery of contracted services
• Leverage deep knowledge and understanding of clients’ key practice revenue performance metrics to drive SLA achievements

Skills & Requirements:

• Bachelor's Degree preferred and/or training or equivalent combination of education and experience.
• 3+ years of prior supervisory and team development experience
• 5+ years of related experience, including overseeing the entire revenue cycle management process for medical practices, including developing and presenting key performance indicators (KPIs) and reports related to revenue cycle management.
• Proven success in an RCM client-facing role strongly preferred.
• Ability to motivate, coach, and develop team as well as the ability to train & guide others in workflows and projects.
• Extensive knowledge of medical billing/coding, front-office, physician practice management, and healthcare business processes.
• Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
• Strong analytical and problem-solving skills required.
• Exceptional written, verbal and interpersonal communication skills required.
• Excellent client-facing and presentation skills.
• Ability to manage and integrate information located in multiple software systems.
• Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
• Ability to travel up to work eastern or central business hours preferred.
• Ability to travel domestically up to 25%.
• Professional demeanor required.

#LI-REMOTE #LI-SF1

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.