Senior Manager, Inbound & Capacity Planning 

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in ecommerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Team Description:

The Taiwan team is super excited to bring the selection, price, and convenience of Coupang to customers in Taiwan. As we rapidly scale this highly visible new market, we are looking for a few smart and driven leaders who want to solve tough problems and make a meaningful impact to the lives of customers and vendors in Taiwan. The Inbound & Capacity team is a critical component by improving lead times, forecasting capacity needs, reducing inbound errors and improving stability of supply. They improve our ability to be instock for customers while improving the vendor experience and reducing costs. The team works closely with cross-functional teams including our fulfillment center network, business/vendor managers, compliance, product, program and finance to deliver a world class vendor logistics experience.

Position: Senior Manager, Inbound & Capacity Planning

What you will do:

• Work backwards from the needs of the customers and vendors to shorten lead times, reduce rejections and improve the vendor experience.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed.
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage inbound and capacity forecasting processes to ensure our supply chain can support our growing needs.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Fulfillment systems and continuously improve existing capabilities.

Essential Qualifications:

• 10+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and/or Supply Chain.
• Bachelor’s degree in business or supply chain-related fields.
• Demonstrated ability to partner to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Dual Language capability in English and Chinese is preferred.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a strong preference.
• Ability to set lofty goals with a relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.