[쿠팡] Program Management (RG FC Program Initiatives)

Company Introduction

Coupang exists to realize customer satisfaction. When our customers say, "How would we have lived without Coupang?", we know that we are realizing our mission. With a single-minded commitment to making shopping, dining, and life easier for our customers, Coupang is leading the transformation of the multibillion-dollar e-commerce industry. Coupang is one of the fastest-growing e-commerce companies, and has built a unique position in the domestic commerce industry and customer trust.

Coupang prides itself on being a large global listed company based on startup culture. This is the engine of our growth as we continue to maintain the agility we had when we were founded, constantly launching new services and expanding our business. Every Coupang employee has the opportunity to be entrepreneurial and drive new innovations and initiatives. The boldness to jump into work without hesitation and achieve results is the essence of how we work. At Coupang, you'll see yourself, your colleagues, your team, and the company grow every day.

All of our employees are committed to our mission to shape the future of commerce. We solve our customers' problems, challenge conventional wisdom and conventional wisdom, and push the boundaries of what's feasible. If you're looking for an amazing work experience in an always-on, high-tech, hyper-connected world, join Coupang todayAbout JobsThe Rocket Growth team is working within the newly launched "Rocket Alliance" division to identify sellers/categories that will create bestsellers in the market. By encouraging sellers with differentiated products to enter the store, we expand the product diversity within Coupang and utilize the selling power of Korea's most beloved 'Rocket' to boost sales for sellers and provide customers with a unique shopping experience.

Role Overview

It is a very important position in charge of product registration, inspection, purchase, storage, delivery, and management for the growth of the Rocket Growth organization and the sale of seller's products.

We organize and analyze realistic and feasible items that align with corporate strategy and business objectives to identify improvements, and propose and persuade leadership to continuously improve processes and new tasks.

We are looking for talented people who can develop their careers together at Coupang, which is the most explosive growth in the e-commerce field, with an initiative and a proactive attitude for the rapid growth of new businesses more than anyone else

Role Overview

• We plan new programs to improve customer experience, define existing program issues, share issues with related teams, and propose improvement plans.
• In order for the program to be introduced, we persuade the leadership and related departments to data drive and receive tech support. After the introduction of the program, we establish and analyze metrics to achieve optimal results.
• We propose SOP establishment, policy establishment, and process improvement so that work linked to various related departments can be operated seamlessly. Define and demonstrate requirements and problems through interviews with relevant departments.
• We analyze and diagnose operational processes in detail to identify defects and areas for improvement, provide strategies and suggestions for the future, and validate efforts to improve processes.
• In planning, designing, and implementing programs and processes, we lead the project and consult with senior management and responsible departments.

Qualifications

• A forward-thinking person who pursues new things, solves problems quickly, and collaborates passionately
• A person with a strong intellectual curiosity to question the status quo and explore what needs to change to meet changing business needs and succeed in a changing competitive environment.
• Excellent in dealing with numbers when formulating hypotheses, proving results, and generating recommendations
• Excellent project management skills. Able to manage a number of important priorities in a dynamic, fast-paced and unclear environment
• A person who has the ability to prove various issues with numbers and logic
• Those who have more than 8 years of experience in consumer analysis/market research (sales management/management support experience preferred)

Preferential treatment

• Bachelor's or bachelor's degree in a related field (MBA, MS) preferred.
• More than 8 years of experience in business/operational/planning initiatives, project planning and design, leading, and execution. Experience in retail, e-commerce, and project planning preferred
• Prefer data analysis skills
• Proficiency in English and Korean (extra points)

Recruitment Process and Others

• Recruitment Process
  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
• Things to Consider
  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Privacy Notice
  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://www.coupang.jobs/kr/privacy-policy
• Document Return Policy
  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
  • Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.