Director, Global Product Content

We are seeking a hands-on Director, Global Product Content who will lead content efforts for new Generative AI initiatives and manage in-product content experiences across multiple product lines and businesses. In this role, you will scale content development and ensure content quality across several languages, using large language models (LLMs) and human capital. Your team's success will be measured by achieving revenue and engagement goals, in addition to meeting coverage and quality objectives. Reporting to the VP of Content Data and Development, you will partner with teams in data, engineering, data science and product management to create content experiences that reach the highest levels of user engagement and satisfaction.

You will also lead strategic efforts focusing on LLMs–prototyping innovative solutions and collaborating with cross-functional teams to integrate and enhance AI content capabilities.

About this team

The Content Development team’s mission is to give people the words to achieve success in their job search and in their career. We are a team of product, content and data professionals who use AI, taxonomy, and human expertise to create content to create award-winning resumes for jobs across the globe. Our multilingual system develops career-related data, superb content for work experience and skills, and knowledge services that integrate with a large portfolio of products that support the job seeker during their job search.

What you'll do

• Product Content Strategy: Develop and implement a comprehensive global product content strategy that aligns with the company’s business objectives, bringing expertise in LLMs to scale content development and boost R&D for future advancements.
• Roadmap and Execution Management: Define roadmap and manage execution and partnership with product teams to meet business goals and OKRs, actively prioritizing based on changing performance data, internal organizational dependencies and external market factors.
• Content Quality and Performance Analysis: Utilize analytics to monitor and continuously improve content quality and performance. Determine objectives for coverage, quality, relevance, efficiency and compliance and develop methods to score and measure content performance to support machine learning and model training.
• AI deployment & Experimentation: Leverage AI models, test/experiment, and iterate to build AI features that enhance efficiency, quality and relevance of content experiences.
• Build and lead the Global Content Development Team: Manage the entire content life cycle from a process and people perspective including hiring, onboarding, mentoring, developing, and managing performance.
• Integration & Collaboration: Work closely with platform, data, and product teams to ensure strategic alignment, process acceptance and discovery and delivery accountabilities.
• Program Management and Budgeting: Manage resource allocation, operational costs, dependencies, issue resolution to deliver business and user value.

What you'll need

• 10+ years hands-on experience in international content management (e.g. SEO, Localization), product management and/or data/content engineering.
• 5+ years experience leading, managing and growing multiple high-performing teams in various languages.
• Deep understanding and hands-on experience with AI, including NLP, LLM, NLU, ML.
• 5+ years experience in a corporate technology environment with working knowledge of SDLC, agile and lean methodologies. Some start-up experience is preferred.
• Track record of delivering against OKRs and measurable business results. Experience using analytics to drive decisions and performance
• Experience setting up quality feedback loops and scoring mechanisms to improve content development
• Program and process management experience, organizing multiple action plans within multiple functions

What's good to have

• Proficiency in one or more languages, other than English
• Previous experience in the job search, recruitment or human capital industry (strongly preferred)

Benefits

Outstanding Compensation

• Competitive salary
• Bi-annual bonus
• 401(k) plan with match
• Equity in company
• Flexible spending accounts (health, dependent care)
• Internet and home office reimbursement

100% Full Health Benefits

• Medical, dental, and vision (optional plans for your family)
• Life & long-term disability insurance (optional)
• Mental health support and resources
• Wellness reimbursement (gym, health apps, etc.)
• Pet Insurance (optional)

Flexible Time Away

• Flexible PTO
• Sick time policy
• Observed holidays

Eligibility

Eligible Hiring Locations

This position is 100% remote, work from home.

BOLD is able to hire full-time residents of the following U.S. States & Territories: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Tennessee, Texas, Utah, Virginia, Washington.

#LI-Remote #LI-JP1

Individual pay is based on location, transferable skills, experience, and other relevant factors. This estimated range is based on the best available market data and factors, all of which are subject to change. This position may also be eligible for a bonus and medical, dental, vision, life, short and long-term disability insurance, 401(k), paid time off, sick leave, and paid holidays, all subject to applicable plan terms.

Starting Pay Range $154,000—$183,000 USD

About Bold

We Transform Work Lives

As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

We Celebrate And Promote Diversity And Inclusion

We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.