Client Service Project Manager

OVERVIEW:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients.
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint.

What YOU will own:

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients.
• Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more​.
• Mentor the Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client’s project.
• Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services.
• Work with other Project Managers in the team to provide industry guidance for projects.
• Each PM contributes to the company goals and has their own target that impacts the team targets.

Experience YOU Bring:

• Bachelor’s or Master’s degree.
• 2 - 4 years of client-facing or account management experience.
• Experience working in fast paced environments.

Skills YOU will Bring:

• Outgoing personality with the ability to speak with people at all professional levels.
• Excellent priority management and ability to work within tight deadlines.
• Excellent written and verbal communication skills.
• Effective time management and organizational skills.
• Demonstrated ability to work both individually and as part of a team.
• Fluency in English is required, and knowledge of additional languages is preferred (French, Spanish, German, etc.).
• Desire to go the ‘’extra mile’’ in terms of client relationship management.
• PMP certification is neither required nor desired.

What We Offer:

• Competitive compensation including a performance-based bonus.
• Private health insurance.
• Structured and solid way of work.
• Casual work environment.

Interview Process:

• Meet your Guidepoint Recruiter!

  • Initial Candidate Screen

• Meet the Guidepoint Teams!

  • Hiring Manager Interview

• Mock Assessment

  • Complete a stimulated client request and gain more insight into the role

• Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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