Technical Services Engineer

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Technical Services Engineers for Named Accounts will, as part of the Premium Services team within Technical Services, use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.

They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

This role will be based remotely in Toronto, ON, CA.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community
• Help establish a new team in the Americas, influence the direction of the region and the future of MongoDB

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services, it's our job to help these people.

You'll be primarily working alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues, - answering questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices for running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs, - interfacing with our product management and development teams on their behalf.

What you need

You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It’s crucial for every candidate to check off at least 50% of these boxes:

• Experience building and maintaining complex, mission-critical production database systems

  • Monitoring and Alerting
  • Backup and Recovery
  • Security
  • Data modeling and schema design
  • Performance tuning
  • Solutions architecture

• Understanding and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)

• Customer management - passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work

• Stakeholder management- ability to communicate effectively and in a timely manner with various stakeholders on matters important to them internally and externally, ability to influence decisions, and ability to calibrate communication style based on the audience

• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)

• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching

• Experience analyzing issues holistically, from the application tier through the database, down to the storage

• Genuine desire to help people

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time

• Be able to read code, and have basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc

• Desire and ability to rapidly learn a wide variety of new technical skills

• Strong teamwork

  • willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Ability to work independently as well as cross-functionally to ensure customer needs are being met

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• Within 6-12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their technical work independently

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.