Customer Service Representative - (Turkish/English)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Turkish & English, applicants need to also be skilled in English.

This is a remote position, working from home.

Responsibilities:

• Handle back office tickets and live chat, and provide 7*24H online enquiries and email replies services to customers.
• Handle customer enquiries, advice and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

• New graduates with passion and ambition are preferred, college degree or above preferred but not required.
• Fluent Turkish language is a must and intermediate English speaker is preferred.
• Experience in customer service, preferably in finance or E-commerce industry will be considered as an advantage.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can accept to work under different work shifts, including night shift.