Trendyol Express-Customer Experience Development Professionals(Cargo)

Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the rootWe believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNAAs a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impactOur vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAMCustomer-oriented, new generation delivery platform Trendyol Express functions to make a difference by combining the latest technology with a flexible delivery operation infrastructure. If you want to work in an environment where operations, e-commerce, and technology are combined, let's be a part of our team, come join us and shape your future!

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

Your Main Responsibilities

• End-to-end tracking of shipments that cannot be delivered on time
• Developing and implementing anti-handover processes and measuring impact
• Setting target KPI, tracking and sharing periodically
• Following routine reports and planning action from them, making ad-hoc analyzes
• Participating in joint work with the operation teams, being a follower of related projects and sharing the findings
• Studying forecast monitoring and related risks, taking necessary actions

Qualities We Are Looking For

• Bachelor's degree in Logistics, Business Administration, Statistics, Economics, etc,
• Minimum 2 years of experiences in logistics, cargo operation monitoring and actions in operation areas,
• Excellent written and verbal communication skills in English,
• Analytical mindset, customer and result-oriented approach,
• Able to work in a dynamic and fast-paced environment,
• Solution oriented and proactive,
• Able to follow the work effectivel,
• Strong communication, and able to adapt to teamwork.