Billing Support Specialist Fluent French & Spanish mandatory- Remote based in Portugal

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:Within our Customer Support & Experience team, we have Product Support, Porting Support, and Billing Support teams. The Billing Support team specializes in the resolution of incoming billing and payment-related inquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines.

This role is a remote position in Portugal. This position requires permanent location and legal residency in Portugal.

What you'll do:

• Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
• Providing support to our customer-facing teams with invoicing, subscriptions, payments management
• Maintaining accurate account balances
• Partnering effectively with the Account Receivable and Cash Collection teams
• Nurturing professional relationships with our customers by providing them with world-class billing support experiences
• Developing and maintaining comprehensive knowledge of Aircall billing & payment processes to support customers

What you'll bring:

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Excellent written and verbal communication skills in English and French or Spanish.
• Familiar with ticketing tools and systems like Netsuite
• Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment