Customer Success Manager

-- We are actively reviewing applications for this position --

About LogicManager:LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

We’re seeking a dynamic, proactive, and customer-focused individual to join LogicManager’s Customer Success Team! As a Customer Success Manager, you'll be a driving force in fueling our growth and that of our customers. Your focus will be on building strong relationships, identifying expansion opportunities, and ensuring renewals. From product demos to regular business reviews, you'll guide a portfolio of customers beyond onboarding, proactively solving challenges, driving product adoption, and collaborating with leadership to achieve their goals. Success in this role requires a growth mindset, stellar communication, and the ability to align LogicManager’s solutions with customer ambitions.

What You'll Do

• LogicManager Solutions: Acquire proficiency in LogicManager risk-based ERM solutions, understanding their application in various customer programs to conduct solution demonstrations and support proof of concepts and trials.
• Customer Portfolio Management: Oversee a portfolio of assigned accounts, proactively managing upselling and cross-selling initiatives.
• Supportive Post-Onboarding Assistance: Ensure customers are engaged effectively in utilizing LogicManager in their day-to-day operations post-onboarding.
• Collaborative Retention Strategies: Collaborate with the Advisory team to devise and implement effective customer retention strategies.
• Industry Insights and Value Demonstration: Engage customer leadership in meaningful business reviews by sharing insights into industry trends and assisting in showcasing business value. Liaise with RevOps, Product Management and Marketing to ensure effective customer communications for product adoption.
• Advocate for Customer Needs: Be an advocate for customers, offering insights for product development and enhancements and risk management best practices.
• Diverse Client Interaction: Confidently engage with corporations of varying sizes, job functions, and industries.
• Industry Insights and Value Demonstration: Offer organizations insights into industry trends and assist in showcasing business value to senior management.
• Churn Mitigation and Action Planning: Identify churn risks, escalate concerns, and create action plans to mitigate customer churn.
• Expansion Consultation: Strategically consult and facilitate expansion opportunities for customers by engaging existing solutions to connect with other business areas.
• Career Growth and Company Culture Engagement: Seize opportunities for career development by actively engaging in LogicManager’s vibrant culture.

About You And What Skills You'll Need

• Experience: 3+ years of customer-facing experience with exposure to full-lifecycle customer success.
• Technical Skills: Proficiency in documenting customer engagements in a CRM (ex. Hubspot) is required. Experience with Google Suite is a plus.
• Core Competencies: Proven experience engaging with C-suite executives, coupled with robust communication, problem-solving abilities, critical reasoning, and a positive, collaborative attitude.
• Work Eligibility: Authorized to work in the US (sponsorship not available).