Vice President of Operations

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

Are you an entrepreneurial-minded Operations Leader with a talent for driving business growth and creating value? Trail Appliances, a fast-paced, family-owned business, is seeking a dynamic Vice President of Operations to join our senior leadership team and help lead our next chapter of growth. Reporting to both the CEO and President, you will play a key role in executing the strategic plan and be responsible for both the numbers and the people in our business – meaning you are accountable for all operations and people-related activities.

Our ideal candidate is a servant leader with a solid track record of delivering hard missions for medium to large-sized companies. You are agile, consistently seeking win-win solutions, and can operate at both a 30,000 ft. level as well as in the details when needed. Through your capability and high integrity, you have earned the trust of key stakeholders. You always do what’s right, are long-term focused, and care deeply about the business’s future.

If this sounds like you, we want to hear from you! Join us and be part of a company that never stops striving for excellence!

As the Vice President of Operations, you will

• Oversee numerous back-of-house departments, including Delivery, Warehousing, Reverse Logistics, and Customer Support.
• Execute the strategic plan in alignment with the company’s goals.
• Ensure operational efficiency and effectiveness across all managed departments.
• Develop and implement policies and procedures that improve operational performance.
• Foster a culture of continuous improvement and high performance.
• Lead and mentor a team of dedicated professionals.
• Maintain a customer-first mindset in all operations to support our customer-centric organization.

To be successful in this role, you have

• Proven experience in a senior operations role within a medium to large-sized company.
• Demonstrated ability to manage multiple departments and drive operational excellence.
• Strong leadership skills with a focus on servant leadership.
• Excellent problem-solving abilities and a proactive approach.
• High integrity and the ability to earn the trust of key stakeholders.
• Commitment to long-term goals and the future success of the business.
• Experience in Retail and/or Distribution is a major asset.

Why Join Trail?

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer