Senior AI Service Analyst, Restaurants

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

The SoundHound AI Restaurants team designs, develops, and deploys AI-driven products for the world’s leading restaurant chains to enhance and elevate our clients’ restaurant operations and guest satisfaction. Our Senior AI Service Analyst, Restaurants will have a key role on our team that deploys, manages, and optimizes our cutting-edge voice AI for drive-thru ordering. Our client engagements are growing rapidly and we are expanding our team.

This contractor role is available in Sydney, Australia. The role requires the ability to perform on-site work at restaurants and drive to locations in and outside the greater Sydney area.

In this role, you will:

• Be a part of an AI Service team of that coordinates closely with our AI product and client success teams to deploy and manage AI voice ordering services
• Coordinate the deployment of our AI service to drive-thru restaurants in Australia, including coordination with our clients and the installers, visiting restaurant locations as the on-site subject matter expert for AI service deployments, and gathering feedback from restaurant managers and crew.
• Learn how to use SoundHound’s proprietary AI products and tooling to set up and optimize our drive-thru AI service
• Assist in managing our AI service by implementing and testing menu changes, evaluating customer conversations with our AI, and tracking performance metrics
• Interact directly with the client and franchisees to gather feedback, resolve or escalate issues, and advance the roll-out of our AI service

We would love to hear from you if:

• You have 6+ years of experience with project management and spreadsheet tools
• You have customer-facing experience in restaurants or retail and have an interest in interacting with restaurant managers and crew
• You have a high attention to detail, proficient analytical skills, love digging into data to solve problems, and are self-motivated to succeed in deadline-driven environments
• You enjoy learning new skills and working cooperatively with cross-functional teams
• You are excited to become an expert at using our proprietary AI platform to create and optimize wonderful restaurant customer interactions

SoundHound AI strives to be a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win. Diversity, equity, inclusion, and belonging are key to who we are as a company. With a mission to build Voice AI for the world, creating a team with global perspectives is critical to our success. Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

We care deeply about fostering an environment where everyone is supported and can do their best work. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Come join our growing team and bring your unique voice to our mission!

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