Program Manager – Regional Management Office (Tokyo based)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

***This role is required FLUENT level of JAPANESE*

ABOUT REGIONAL MANAGEMENT OFFICE TEAM:   

Our skilled Regional Management Office team develops and executes on exciting projects with our accommodation providers in a rewarding, fast-paced environment to ensure that partners have sustainable, long-term relationships with Agoda.

Agoda’s Lead – Regional Management Office (RMO) is an exciting role within Japan Supply team. As a Lead, your main objective will be to understand the market and demand from hotel partners/end-customers, figure out and design the best solution (Program) to meet the demand, launch the program onto Agoda’s platform and exceed the KPIs and growth expectation that meet company’s business goals with monitoring/assessing the targeted KPIs by multiple Business Intelligence tools.

In doing so, this individual will bring superior strategic planning skills, solid analytical skills, bold project management skills to get all stakeholders in both headquarter and regional office involved and get the project done.

The work is very dynamic, and projects are subject to frequent change, therefore suitable candidates are flexible, problem solvers, keen to improve the way we work and excited to learn new things.

RESPONSIBILITIES:

• Deeply understand the market demand from both hotel partners and end-customers with variety of strategic and analytical ways.
• Find out insights, problems and challenges from the analysis, sort out their root causes and figure out possible solutions (Program) to address them with critical thinking skills.
• Establish an internal project to make Program come true by getting wide range of stakeholders who come from variety of headquarter in Bangkok, especially Finance department involved into it.
• Go to our hotel partners and pitch Program with our Business Development Managers.
• Monitor Program’s business performance by leveraging several business intelligence tools after Program launch.
• Review the performance and the targeted KPIs if Program works as intended to satisfy the demand, report to regional senior leadership team, sometimes senior executives in the headquarter.

MINIMUM QUALIFICATIONS:

• Bachelor or equivalent degree required.
• Minimum 3 years of proven experience in business development in IT or OTA industry.
• Excellent critical thinking skills including observation, analysis, inference, communication and problem solving.
• Strong communication skills with fluency in both Japanese and English.
• Excellent analytical skills & advanced excel knowledge.
• Proactive and positive attitude, always love to explore new things.
• Adaptable to new technologies, quick learner and energized by change.

PREFERRED QUALIFICATIONS:

• Good interpersonal skills, ability to create strong relationships with internal stakeholders in both headquarter and regional office.
• Highly efficient, able to multi-task and work with constant deadlines.
• Operations and business process experience and understanding.

#Japan #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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