Sales Operations Manager

About MashginAt Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.

Position SummaryAs a member of our Sales leadership team, you will have an integral role in driving the insights, operations, and strategy that enables Sales and Customer Success to run better, faster, and smarter. You will partner with the Chief Revenue Officer in driving the strategy and operations of the sales organization, and gaining exposure to a wide variety of challenges, processes, and data that makes the engine of this Sales organization hum. As a Manager/Director on the team, you will lead cross-functional initiatives from ideation to analytics to recommendations to drive impact across the sales organization.

You will be required to be working from our office headquartered in Palo Alto, CA at least 2 days a week.

You Will Be

• Owning all aspects of our CRM to ensure that it is accurate, easy to use, and the source of truth for bookings and ARR information (and in sync with finance systems, ops tools, etc.)
• Responsible for enhancing and maintaining our sales compensation plans, quotas, and commission processes
• Providing business insights on a weekly / quarterly basis to inform business decisions, and ensure sales team effectiveness
• Owning the new hire onboarding process, ramp schedule, and programs to ensure new AEs get up to speed and productive quickly
• Building a team of high performers to scale the sales operations function as needed, while also rolling up your sleeves and getting into the weeds to drive direct impact on a daily basis
• Working in our CRM, Google Sheets, and Excel on a daily basis while talking frequently with our stakeholders in sales, marketing, ops, product, finance, and more to help troubleshoot systems issues, review insights from our analyses, and build future-state processes and systems

Minimum Qualifications

• 5+ years of professional experience, ideally in consulting, banking, private equity, corporate strategy, or a startup
• Proficient in Excel, SQL and other data visualization tools such as Tableau, Looker, etc.
• Previous Salesforce and Hubspot experience is a plus
• Strong written and verbal communication skills
• Flexible and being comfortable pivoting quickly and often

What We Offer

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company