Head of 1st Line Compliance

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As part of Zopa’s exciting growth journey we are looking for a Head of 1stLine Compliance Advisory to join us. Reporting to our Senior Director of 1st Line Risk & Compliance, you’lllead a function that works across our product and Operations teams to ensure our products and services deliver good customer outcomes and operate in line with internal polices and external rules, requirements and regulations.   Your time will be split supporting our product teams to launch new products and features alongside overseeing ongoing operation of existing products. If you’ve got a strong track record in balancing customer and risk considerations with a desire to get things done, then this role is for you!

A day in the life:

• Advising product teams on customer & compliance considerations and helping them to identify solutions that deliver good outcomes for customers and meet internal and external policies and requirements.  
• Providing 1st Line oversight of the implementation and ongoing performance of controls to ensure Zopa’s products are operating in line with internal polices and external rules, requirements and regulations 
• Helping the business to manageRegulatory Change projects in response to new or amended regulations impacting Zopa
• Providing training and support to colleagues to ensure they are appropriately aware of their responsibilities as it relates to internal polices, external rules, requirements and regulations 
• Ensuring appropriate and required governance takes place within the product teams, including Regulatory Reporting, management information and governance reporting 
• Shaping the role and work of the 1st Line Compliance team, ensuring that appropriate processes, documentation and governance is in place across all areas of the team’s responsibilities
• Ensuring the application and ongoing monitoring of minimum standards and embedding of related policies as required by business and regulation changes, across area. 

About you:

• Excellent knowledge of the UK regulatory landscape, particularly FCA and broader consumer-focused regulation, as well as previousexperience in senior compliance within financial services, ideally within retail banking / consumer credit.  
• Strong coaching and mentoring skills, capable of building and managing the work of high-performing compliance teams  
• Excellent written and verbal communication skillsable to explain complex sets of rules / translate regulations into clear language to all levels of staff 
• You’re motivated by driving and facilitating change, delivering better outcomes for customers and the business. 
• ICA / industry qualifications helpful but not essential